Samantha Stone
Omro,WI
Summary
Licensed Esthetician and seasoned Sales Associate with a proven track record at Gap, excelling in skincare product knowledge and relationship building. Leveraged superior attention to detail and guest services expertise to surpass sales targets and foster client loyalty. Adapted to diverse roles, enhancing customer satisfaction and business growth through effective team collaboration.
Overview
10
10
years of professional experience
Work History
Esthetician
Self Employed Services
Omro, WI
06.2023 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recorded and organized detailed financial plans for my business.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Bartender
Farmstead Saloon
Eureka, WI
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender Shift Manager
Bar430
Oshkosh, WI
07.2021 - 12.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established relations with regular patrons through attentive service, fostering loyalty to the establishment.
- Trained new bartenders on mixing techniques, customer service standards, and company policies.
- Assisted in managing special events such as private parties or fundraisers, making sure the staffs efforts went seamlessly.
Sales Associate
Gap
Milwaukee, WI
09.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while following company cash handling policies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by using strong sales strategies and maintaining a high level of product knowledge.
Waitress/Bartender
Oak Barrel Public House
Milwaukee, WI
10.2019 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Sales Associate
Gap Factory Outlet
Oshkosh, WI
09.2016 - 07.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Omro Pharmacy
Omro, WI
10.2014 - 09.2016
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Followed all local traffic laws and regulations while conducting deliveries, minimizing liability risks for the pharmacy business.
- Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
- Expanded the reach of pharmacy services by promoting awareness of available home delivery options among clientele within the community.
- Contributed to a positive customer experience with friendly interactions, empathetic listening, and quick resolution of any issues encountered during the delivery process.
Education
None - Business- Human Resources
UW-Milwaukee
Milwaukee, WI05.2022
Skills
- High-frequency machine use
- Skincare product knowledge
- Social Media Marketing
- Superior attention to detail
- Excellent team player
- Relationship building and management
- Sales background
- Guest services expertise
- Sales expertise
- Supply Management
- Flexible Schedule
- Records Management
Timeline
Esthetician
Self Employed Services
06.2023 - Current
Bartender
Farmstead Saloon
01.2022 - Current
Bartender Shift Manager
Bar430
07.2021 - 12.2022
Sales Associate
Gap
09.2020 - 01.2021
Waitress/Bartender
Oak Barrel Public House
10.2019 - 03.2020
Sales Associate
Gap Factory Outlet
09.2016 - 07.2018
Sales Associate
Omro Pharmacy
10.2014 - 09.2016
None - Business- Human Resources
UW-Milwaukee