Samantha Summerville
Minneapolis
Summary
Results-driven Business Manager with five years of property management experience and twelve years of restaurant relations. Proven expertise in operational improvement, team leadership, and business development. Adept at driving revenue, managing complex budgets, and improving operational efficiency across industries. A goal-oriented professional with a performance-focused approach to enhancing customer satisfaction, promoting business growth, and fostering strong cross-functional teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Manager
Willow Bridge Property Company
05.2022 - Current
- Spearheaded the transition of a newly acquired property, a 307-unit luxury high-rise, increasing occupancy from 48% to 87% in just five months
- Managed a $4.9 million operating budget for a $450 million asset, ensuring smooth operations, cost controls, and profitability
- Established strong relationships with local businesses to support retail and commercial management
- Chaired executive leadership meetings to identify business improvements and implement solutions tailored to market needs
- Reconciled over $1 million in outstanding debt, streamlining collections and improving financial performance
- Increased online resident reviews from a 2.2 to a 3.7 rating within five months, improving property reputation
Assistant Business Manager
Willow Bridge Property Company
07.2021 - 04.2022
- Assisted in managing operations for a 256-unit luxury high-rise, contributing to the management of a $5.9 million operating budget
- Coordinated monthly asset manager metrics reporting and supervised daily property management tasks
- Handled vendor relations, maintenance coordination, and resident disputes, ensuring smooth property operations
Leasing Director
Willow Bridge Property Company
05.2020 - 07.2021
- Managed leasing for four luxury apartment complexes, overseeing tenant applications, lease generation, and income verification
- Collaborated on market analysis and vacancy management to ensure properties remained competitive in the market
- Operation management for eight retail and commercial spaces
Assistant General Manager
Bacon Social House
02.2019 - 05.2020
- Opened a new restaurant location, including staff recruitment, training, and implementation of company standards
- Managed daily operations, cost control, and employee performance to drive profitability
- Assisted in opening a second location in Littleton, CO, ensuring smooth operations and integration of company practices
General Manager
PinKu Japanese
02.2018 - 02.2019
- Directed daily restaurant operations, focusing on sales strategies, inventory control, and profitability
- Trained and mentored staff on operational best practices, resulting in improved team performance and customer satisfaction
Restaurant Manager
Barnes & Noble Kitchen
02.2016 - 02.2018
- Managed a new restaurant location, overseeing staff performance, inventory, and financial operations
- Implemented cost-saving strategies while ensuring exceptional customer service and food quality
Head Chef
The Wayside House
01.2014 - 02.2016
- Developed weekly menus, managed food costs, and maintained P&L accuracy for a non-profit kitchen
- Led a team of kitchen staff to deliver high-quality meals while ensuring safety and cleanliness
Manager
Damico and Partners
05.2012 - 06.2022
- Multiple roles during tenure: Chef, Server, Manager
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Business Certificate - Entrepreneurship (Food Industry Plan IT!)
Neighborhood Development Center
Minneapolis, MNAssociate of Arts - Liberal Arts & General Studies
North Hennepin Community College
Minneapolis, MN05.2017
Associate of Arts - Culinary Arts
Hennepin Technical College
Minneapolis, MN05.2012
Skills
- Account Management & Client Relations
- Leadership & Team Development
- Fair Housing & Regulatory Compliance
- Property & Retail Management
- Financial Analysis & P&L Management
- Business Development & Strategy
- Multi-Site Management
- Contract Negotiation
- Recruitment & Marketing
- Training & Mentoring
- Maintenance & Operations Supervision
- Leasing & Sales
INTERNATIONAL EXPERIENCE
- Pastry Chef Assistant, Bread and Butter Bakery, Auckland, New Zealand, March 2018 – April 2018
- Sous Chef Internship, Karongwe Portfolio, Hoedspruit, South Africa, June 2015 – September 2015
- Sous Chef Internship, Ternhill Farmhouse, Shropshire, United Kingdom, April 2013 – August 2013
Accomplishments
- Mentor of the Year, Willow Bridge Property Company
- MADACS Winner – Assistant Manager of the Year (Minnesota Housing Authority)
- Perfect Shop Club Alumni
- WBPC Certified Training Associate
- Chair Member – Professional Growth Roundtable
- Associate of the Quarter
Certification
- ServSafe Food Safety Manager
- Alcohol ServSafe
- TIPS Certified
Timeline
Business Manager
Willow Bridge Property Company
05.2022 - Current
Assistant Business Manager
Willow Bridge Property Company
07.2021 - 04.2022
Leasing Director
Willow Bridge Property Company
05.2020 - 07.2021
Assistant General Manager
Bacon Social House
02.2019 - 05.2020
General Manager
PinKu Japanese
02.2018 - 02.2019
Restaurant Manager
Barnes & Noble Kitchen
02.2016 - 02.2018
Head Chef
The Wayside House
01.2014 - 02.2016
Manager
Damico and Partners
05.2012 - 06.2022
Associate of Arts - Liberal Arts & General Studies
North Hennepin Community College
Associate of Arts - Culinary Arts
Hennepin Technical College
- ServSafe Food Safety Manager
- Alcohol ServSafe
- TIPS Certified
Business Certificate - Entrepreneurship (Food Industry Plan IT!)
Neighborhood Development Center
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