Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Sumner

Milan,NH

Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Respresentative

Farm Bureau Insurance
02.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding policies and coverage.
  • Supported underwriters in risk assessment through thorough research and data analysis, ensuring accurate policy pricing and terms.

Eyewear Consultant

MyEyeDr
03.2019 - 02.2022
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Assisted in inventory management, ensuring adequate stock levels of popular eyewear products to meet customer demand.
  • Enhanced sales performance by building strong rapport with clients and understanding their specific eyewear requirements.
  • Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
  • Conducted thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.

Cashier

Ruler Foods
11.2017 - 03.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Milan High School
Milan, TN
05.2017

Skills

  • Data Collection
  • Consultative Sales
  • Paperwork Processing
  • Report Generation
  • Multitasking
  • Time Management
  • Problem Solving
  • Insurance Knowledge
  • Attention to Detail

Timeline

Customer Service Respresentative

Farm Bureau Insurance
02.2022 - Current

Eyewear Consultant

MyEyeDr
03.2019 - 02.2022

Cashier

Ruler Foods
11.2017 - 03.2019

High School Diploma -

Milan High School

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Samantha Sumner