Samantha Swallow
Ennis,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
New York Life Insurance Company
Dallas, TX
09.2013 - Current
- Responsible for comparing AWF and ACCURINT software to clarify correctness of policy owners’ addresses; update SSF software; set unclaimed mail indicator on policy number; re-send policies as warranted.
- I have been cross trained in ANB (annuity new business) and prepping of customer documents (scanning and indexing).
- New York Life offers its employees cross-training in related task areas to improve performance and provide opportunities for advancement.
AP Clerk
Safety-Kleen Systems, Inc.
Richardson, TX
01.2013 - 04.2013
- Responsible for Accounts Payable Helpdesk including receiving and responding to vendors’ inquiries; conducting research in SAP and PeopleSoft.
- Contract assignment
Facility Services Coordinator
Safety-Kleen Systems, Inc.
Richardson, TX
04.2012 - 12.2012
- Responsible for scanning, sorting, processing and metering mail from all departments during move of corporate offices; answered the phone; ordered office and FedEx supplies; maintained and completed select service requests; produced Excel spreadsheets as required by supervisor; maintained all multi-function printers.
- Contract assignment
Mail Processor
Bank of America (Formerly Countrywide Home Loans)
Plano, TX
05.2006 - 01.2011
- Responsible for processing all mail and mail-related services at the Legacy Drive Building location.
- Logged incoming/outgoing courier and USPS mail, expense reports, interoffice mail and total volume in MS Excel; scanned/sorted/delivered all incoming courier and USPS mail to post closing departments; picked-up mail from post-closing departments and sorted to other departments; logged all expense reports in log books; metered mail; tracked packages using the PacTrac software; ordered supplies for mailroom; responsible for opening/closing the mailroom.
- Awarded Employee of the 4th Quarter in 2007 in Mail Services for all Countrywide offices.
Extractor
Act 1 Personnel Services
Dallas, TX
01.2006 - 05.2006
- Assignment with Bank of America extracting Internal Revenue Service business payment vouchers and auditing individual 1040 returns.
- Assignment required extensive background search and security clearance.
Service Associate
ACE Cash Express, Inc.
Dallas, TX
01.2004 - 09.2005
- Customer service-oriented position, including assisting customers with check cashing, loan processing (including extensive verification/qualifying procedure), bill payments, money transfer, prepaid debit card application and processing; worked independently and responsible for opening/closing, reconciling cash receipts and safe.
Education
High School Diploma -
Christian Liberty Academy
Midlothian, TX06-1999
Some College (No Degree) -
University of Texas At Arlington
Arlington, TXSome College (No Degree) -
Collin College
Plano, TexasSome College (No Degree) -
Brookhaven Community College
Dallas, TexasSkills
- Pactrac Software System
- MS Office Suite
- Typing
- Staff cross-trainer
- Team Player
- SAP
- PeopleSoft
References
References provided upon request.
Timeline
Customer Service Associate
New York Life Insurance Company
09.2013 - Current
AP Clerk
Safety-Kleen Systems, Inc.
01.2013 - 04.2013
Facility Services Coordinator
Safety-Kleen Systems, Inc.
04.2012 - 12.2012
Mail Processor
Bank of America (Formerly Countrywide Home Loans)
05.2006 - 01.2011
Extractor
Act 1 Personnel Services
01.2006 - 05.2006
Service Associate
ACE Cash Express, Inc.
01.2004 - 09.2005
High School Diploma -
Christian Liberty Academy
Some College (No Degree) -
University of Texas At Arlington
Some College (No Degree) -
Collin College
Some College (No Degree) -
Brookhaven Community College