Samantha Terrone
Cedarhurst,NY
Summary
Growth-focused professional with a strong customer service background and over eight years of experience in providing attentive and compassionate care for a variety of animals. Demonstrated record of creating safe and enriching environments for animals while maintaining the highest standards of cleanliness and hygiene. Detail-oriented and attentive, proficient at prioritizing resources and assets to meet challenging operational goals without compromising service quality. Driven and focused professional with exceptional communication, organizational, problem-solving, and relationship-building skills that thrives in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Merchandise Operations Specialist
Petco
03.2020 - 07.2023
- Establishing merchandising strategies and planograms to enhance the customer experience and accelerate revenue
- Analyzing sales and customer data, identifying trends and patterns, and forecasting demand at the product and category level to ensure adequate stock levels are maintained to maximize sales performance
- Training and coaching the floor team, reinforcing a results-focused and customer-centric culture based on collaboration and communication
- Maintaining habitats and caring for diverse animals, including fish, reptiles, birds, and small mammals, adhering to species-specific care guidelines, and overseeing husbandry, hygiene, and general wellness
- Accomplishing a broad range of administrative and customer-facing duties, updating and maintaining databases and systems, maintaining store records, and handling customer questions and complaints
- Assisting customers in adopting pets and buying products while educating clients on proper animal care, feeding, handling, and housing, promoting responsible pet ownership.
Education
High School Diploma -
Lawrence High School
06.2020
Skills
- Animal Care & Husbandry
- Promotion Planning
- Stock Control
- Pricing Strategy
- Merchandise Planning
- Policy & Procedure
- Database & Records Management
Certification
- Wildlife Rehabilitation License
- Trap-Neuter-Return (TNR)
Core Areas
- Administration
- Animal Care, Husbandry & Handling
- Calendar Management & Scheduling
- Care Coordination
- Customer Relationship Management
- Data Analysis & Reporting
- Database & Records Management
- Inventory Management
- Medical Terminology
- Policy & Procedure Development
Timeline
Merchandise Operations Specialist
Petco
03.2020 - 07.2023
High School Diploma -
Lawrence High School
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