Samantha Thacker
Southaven,MS
Summary
Healthcare professional with a Bachelor’s in Health Management and specialized experience in specialty pharmacy operations, regulatory documentation review, and compliance-focused workflow analysis. Skilled in identifying discrepancies, supporting audit readiness, and maintaining confidentiality standards aligned with HIPAA requirements. Detail-oriented analyst experienced in healthcare policy adherence and risk-aware decision support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Analyst – Primary Pharmacy Program Management
Accredo Specialty Pharmacy
08.2023 - Current
- Reviewed program documentation and workflows for regulatory accuracy and policy adherence
- Identified discrepancies impacting patient access and initiated resolution processes
- Supported audit readiness through documentation validation and process monitoring
- Applied compliance standards to case-level decisions and operational workflows
- Documented findings and case activity in accordance with healthcare confidentiality requirements
- Supported implementation of new programs while maintaining compliance alignment
Eligibility Specialist –Prior Authorizations
Accredo Specialty Pharmacy
11.2020 - 08.2023
- Processed eligibility determinations and prior authorizations in compliance with payer and regulatory requirements
- Maintained accurate healthcare records in accordance with confidentiality and documentation standards
- Investigated coverage discrepancies and facilitated resolution based on policy guidelines
- Supported compliance-focused workflow improvements that reduced processing delays
- Provided guidance on documentation requirements for complex cases
Physician Relationship Ambassador – Primary Concierge
Accredo Specialty Pharmacy
08.2017 - 11.2020
- Coordinated resolution of provider documentation issues impacting medication access
- Ensured accurate communication of healthcare process requirements to external stakeholders
- Monitored case progress to ensure adherence to organizational and regulatory standards
- Escalated complex cases involving documentation or process concerns
Certified Pharmacy Technician – Physician Services Team
Accredo Specialty Pharmacy
04.2013 - 08.2017
- Entered prescription and patient data with high accuracy in regulated healthcare systems
- Supported prior authorization documentation and compliance requirements
- Maintained patient confidentiality in accordance with healthcare privacy standards
- Assisted providers with documentation requirements for prescription processing
Education
Graduate Certificate - Health Compliance & Privacy
University of Phoenix
Phoenix, AZ09-2026
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ02-2026
Certificate - Pharmacy Technician
Concorde Career College
Memphis, TN01-2012
Skills
- HIPAA Compliance & Privacy Awareness
- Regulatory Documentation Review
- Healthcare Compliance Support
- Audit Readiness Support
- Risk Identification
- Healthcare Policy Interpretation
- Prior Authorization & Benefits Investigation
- Process Improvement Support
- Data Accuracy & Confidentiality
Certification
Certified in Healthcare Compliance (CHC), HCCA, Planned
Timeline
Senior Analyst – Primary Pharmacy Program Management
Accredo Specialty Pharmacy
08.2023 - Current
Eligibility Specialist –Prior Authorizations
Accredo Specialty Pharmacy
11.2020 - 08.2023
Physician Relationship Ambassador – Primary Concierge
Accredo Specialty Pharmacy
08.2017 - 11.2020
Certified Pharmacy Technician – Physician Services Team
Accredo Specialty Pharmacy
04.2013 - 08.2017
Graduate Certificate - Health Compliance & Privacy
University of Phoenix
Bachelor of Science - Healthcare Management
University of Phoenix
Certificate - Pharmacy Technician
Concorde Career College
HONORS AND ACADEMIC AFFILIATIONS
Golden Key International Honour, Society National Society of Collegiate Scholars (NSCS), National Society of Leadership and Success (NSLS), Upsilon Phi Delta – Honor Society for Public Health