Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Thomas

Sulphuric Springs ,TX

Summary

Accomplished Call Center Representative at ResultsCX, adept in customer support and problem-solving, significantly enhancing client satisfaction. Skilled in data entry and verbal communication, I effectively resolved complex issues, leveraging technology to streamline processes. My proactive approach and dedication to service excellence drove substantial improvements in efficiency and customer experience.

Overview

6
6
years of professional experience

Work History

Call Center Representative

ResultsCX
03.2023 - 01.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Team Builder

Clayton Homes
07.2022 - 11.2022
  • Participated in cross-functional team-building activities.
  • Recognized outstanding achievements by celebrating successes publicly or privately, promoting a sense of accomplishment within the group.
  • Empowered individuals by delegating responsibilities based on strengths and interests, fostering growth in each member''s area of expertise.
  • Devised strategic plans aligning with organizational objectives, guiding the direction of the entire team''s efforts.
  • Spearheaded the implementation of new tools and technologies to improve overall team efficiency and effectiveness.
  • Mentored new hires, accelerating their integration into the team and boosting overall productivity levels.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Warehouse Worker

Amazon
06.2019 - 10.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Cashier / Customer Service

Walmart
11.2017 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

New Horizons Education Center
Greenville, TX

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Verbal and written communication

Timeline

Call Center Representative

ResultsCX
03.2023 - 01.2024

Team Builder

Clayton Homes
07.2022 - 11.2022

Warehouse Worker

Amazon
06.2019 - 10.2022

Cashier / Customer Service

Walmart
11.2017 - 04.2019

New Horizons Education Center

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Samantha Thomas