Samantha Thomas
Louisville,Ohio
Summary
Proactive Learning Ambassador with expertise in adaptive teaching approaches and innovative training methods. Successfully enhanced employee learning experiences and improved performance through multimedia integration and coaching. Strong skills in problem-solving, critical thinking, and teamwork, offering a solid foundation for advancing educational outcomes and staff development.
Overview
7
7
years of professional experience
Work History
Learning Ambassador
Amazon
11.2023 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Improved learning outcomes with integration of multimedia resources into training materials.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Defined problems to make decisions and moved forward to support quick resolution.
- Looked outside known experience to find solutions and produce results.
- Analyzed and understood situation to develop action plan.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Team Lead
Tradefull
08.2022 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Shift Runner
Dominos Pizza Inc.
12.2019 - 11.2021
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
Team Leader Manager
Donor Care Center
05.2018 - 09.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
GED -
ECOT
Minerva Ohio05-2018
Skills
- Adaptive Learning
- Peer Mentoring
- Learning Styles
- Collaborative learning
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Problem Identification
- Creative solutions
Timeline
Learning Ambassador
Amazon
11.2023 - Current
Team Lead
Tradefull
08.2022 - 07.2023
Shift Runner
Dominos Pizza Inc.
12.2019 - 11.2021
Team Leader Manager
Donor Care Center
05.2018 - 09.2019
GED -
ECOT
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