Summary
Overview
Work History
Education
Skills
References
Timeline
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Samantha Thompson

Pascagoula,MS

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

23
23
years of professional experience

Work History

Front Counter Crew Member

Taco Bell
Ocean Springs, MS
11.2018 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Detail the lobby so that it would be comfortable for the customers

Library Assistant I/Youth Services Coordinator

Jackson-George Regional Library System
09.2019 - 08.2023
  • Created flyers and social media posts to inform clients of meetings, programs and special events.
  • Developed and executed facilitated family development and parenting events for various populations.
  • Maintained consistent documentation of program activities, case management notes and reports.
  • Identified issues and opportunities to better serve residents and support organization's mission.
  • Collect fines for items borrowed by patrons by using an automated circulation system
  • Replaces books, magazines, and other library holdings on shelves according to numbering sequences
  • Organized story times with local daycares.

Substitute Teacher

Kelly's Educational Staffing
08.2014 - 09.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Customer Service Representative

Sears Holding Corporation
01.2015 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Research billing issues and misapplied payments

Advanced Technical Support Specialist

AT&T
10.2012 - 11.2013
  • Supported business development and sales leaders by educating end users on technical systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Handles inquiries on data products, services, billing, and troubleshootings.

Substitute Teacher

Birmingham City Schools
01.2010 - 10.2012
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.

Financial Care Representative II

T-Mobile
10.2000 - 08.2009
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  • Advised customers of necessary strategies debt repayment

Education

Master of Arts - Adult Education/Training

University of Phoenix
Tempe, AZ
02.2016

Bachelor of Science - Biological Sciences

Alcorn State University
Lorman, MS
05.1997

High School Diploma -

Moss Point High School
Moss Point, MS
05.1992

Skills

  • Group Activities
  • Behavior Redirection
  • Research
  • Operational Efficiency
  • Microsoft Office
  • Typing 55 WPM
  • Presentation Skills

References

References upon request provided

Timeline

Library Assistant I/Youth Services Coordinator

Jackson-George Regional Library System
09.2019 - 08.2023

Front Counter Crew Member

Taco Bell
11.2018 - Current

Customer Service Representative

Sears Holding Corporation
01.2015 - 04.2018

Substitute Teacher

Kelly's Educational Staffing
08.2014 - 09.2019

Advanced Technical Support Specialist

AT&T
10.2012 - 11.2013

Substitute Teacher

Birmingham City Schools
01.2010 - 10.2012

Financial Care Representative II

T-Mobile
10.2000 - 08.2009

Master of Arts - Adult Education/Training

University of Phoenix

Bachelor of Science - Biological Sciences

Alcorn State University

High School Diploma -

Moss Point High School

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Samantha Thompson