Samantha Thompson
Sabattus,ME
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Manager
Wayfair
08.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements over 100
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Manage Quality Assurance and protocols
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier Assistant
Walmart
10.2019 - 09.2020
- Met customer needs through polite, friendly and attentive service to 1000 customers.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Replenished shelves regularly to meet customer demand and maximize sales.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs
Case Management Manager
Wayfair
01.2019 - 08.2019
- Reviewed case progress notes and uploaded to contract database.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Provided leadership, guidance and support to staff members.
- Work on 85 tickets daily to optimize customer's experience
Customer Service Specialist
Wayfair
12.2017 - 01.2019
- Identified as high potential employee and selected in being part of Leadership program to learn business strategy and Lean Six sigma.
- Received 2 Amethyst Award for January by providing superb customer service
- Provide outstanding customer service to Canadian and USA purchasers
- Provide support to other team members in answering calls
- Identified data errors and discrepancies and implemented swift corrections
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Provide training for more than 100 employees.
Education
Bachelor of Arts - Political Science, Business Management
MANHATTAVILLE COLLEGE
Purchase, NY2001
Skills
- Career Development
- Team Player
- Customer Experience
- Driving Sales
- Operational Standards
- Customer Service Oriented
- Product Displays
- Shopping Experience
- Or Management
- Mental Health Services
Timeline
Cashier Assistant
Walmart
10.2019 - 09.2020
Operations Manager
Wayfair
08.2019 - Current
Case Management Manager
Wayfair
01.2019 - 08.2019
Customer Service Specialist
Wayfair
12.2017 - 01.2019
Bachelor of Arts - Political Science, Business Management
MANHATTAVILLE COLLEGE
Similar Profiles
Janet KramerJanet Kramer
Service Specialist at WayfairService Specialist at Wayfair
Oluwatosin AjiloreOluwatosin Ajilore
Customer Service Representative at WayfairCustomer Service Representative at Wayfair
Latrell BraxtonLatrell Braxton
Bulk Operator at WayfairBulk Operator at Wayfair
Kei-Onna VenturaKei-Onna Ventura
Senior Transportation Planner at WayfairSenior Transportation Planner at Wayfair
Debra Colson-BernierDebra Colson-Bernier
Payroll Manager at Northern Pride Communications, Inc.Payroll Manager at Northern Pride Communications, Inc.