SAMANTHA THOMPSON
Grandville,MI
Summary
Results-driven professional with over 7 years of customer service experience and a strong work ethic. Demonstrated leadership skills in fast-paced environments, consistently recognized for high-quality work and efficiency. Exceptional interpersonal skills foster collaboration and enhance team dynamics. Specialized in communication, time management, and problem-solving, ensuring successful project completion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team member
Bricks Gas Station-Yonker & Fischer Ventures 2 LLC
Grandville, MI
08.2024 - Current
- Delivered exceptional customer service at convenience store counter, enhancing customer satisfaction and loyalty.
- Operated POS systems, and provided excellent customer service.
- Proven ability to adapt in fast-paced, unpredictable situations to ensure smooth operations.
- Adjusted availability for various shifts, ensuring adequate staffing during peak hours.
- Operated kitchen equipment safely and efficiently.
- Monitored food quality and freshness throughout preparation.
- Stocked shelves and organized merchandise for optimal display.
- Maintained cleanliness and safety standards throughout the station.
- Trained new team members on operational procedures, facilitating smoother onboarding and integration into the team.
Shift Leader
Wesco Inc.
Hudsonville, Michigan
12.2021 - 05.2024
- Led shift management and resolved conflicts to maintain operational efficiency and team morale.
- Coordinated work schedules to ensure optimal staffing and enhance service coverage during peak hours.
- Trained new staff on safety protocols and operational procedures.
- Operated POS systems, and provided excellent customer service.
- Supported team members by providing a collaborative environment.
- Proven ability to adapt in fast-paced, unpredictable situations to ensure smooth operations.
- Resolved employee concerns promptly to foster a supportive work environment and minimize disruptions.
- Adjusted work schedule to cover both 1st and 2nd shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Baker
Cheesecake Factory
Kentwood, Michigan
12.2020 - 06.2021
- Prepared diverse baked goods, enhancing customer satisfaction and menu variety.
- Prepared and plated desserts.
- Maintained cleanliness of work areas and equipment, ensuring food safety and quality standards.
- Worked effectively in a high-paced environment.
- Managed takeout orders, delivering prompt service and fostering positive customer experiences.
- Adapted work schedule to accommodate both 1st and 2nd shifts.
Education
Bachelor of Science - Major: Psychology Minor: Sociology
Grand Valley State University
Allendale, MI04.2025
High School Diploma -
Grandville High School
Grandville05.2021
Skills
- Management and leadership
- Customer service
- Employee training
- Dependability and reliability
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Adaptability and flexibility
- Detail orientation
- Organizational skills
- Food and cash management
- Microsoft Office proficiency
Certification
- CPR/AED Certification, 05/01/24, 05/31/26
- Always Food Safe - Food Protection Manager, 06/01/23, 06/30/28
References
- Angela Goulet, General Manager, 616-990-4524
- Laura Britton, General Manager, 616-813-0833
- Brianna Nehm, Assistant Manager, 616-589-1038
Timeline
Team member
Bricks Gas Station-Yonker & Fischer Ventures 2 LLC
08.2024 - Current
Shift Leader
Wesco Inc.
12.2021 - 05.2024
Baker
Cheesecake Factory
12.2020 - 06.2021
Bachelor of Science - Major: Psychology Minor: Sociology
Grand Valley State University
High School Diploma -
Grandville High School