Samantha Thompson
Owensboro
Summary
Enthusiastic, charismatic, and well-spoken professional with a strong motivation to continuously enhance skills and showcase a robust work ethic. Eager to take on new challenges and contribute positively to a dynamic work environment. Strives to make everyone feel important, seen and heard. Passionate about achieving goals and exceeding expectations in all endeavors. Excited to continue learning and gaining professional developments to drive success in all future endeavors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Office Coordinator
Indiana Mentor
Evansville
12.2023 - 11.2025
- Optimized office procedures for improved operational efficiency and enhanced organization.
- Supported staff with document preparation and data entry responsibilities as needed.
- Addressed customer complaints efficiently while fostering positive client relationships.
- Answered phone calls, provided information and connected callers to appropriate personnel.
Direct Support Professional
Wendell Foster
Owensboro
03.2020 - 11.2023
- Responded promptly and positively to client requests for assistance.
- Prepared and served food for patient, following special prescribed diets.
- Changed bed linens and performed incidental cleaning services.
- Administered bedside and personal care, such as ambulation and personal hygiene assistance.
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
- Developed rapport with clients to support patient well-being.
Representative
Alorica
Owensboro
08.2018 - 03.2020
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized automated systems to log and retrieve call information.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Analyzed and collected customer information to prepare product or service reports.
Beauty Advisor
Sephora
Evansville
07.2016 - 08.2018
- Designed and set up advertising signs and displays of merchandise on shelves and counters to attract customers and promote sales.
- Consulted with customers to assist in finding best skincare and makeup products for skin type and look.
- Advised customers on latest and newest beauty products upon arrival.
- Used testers and sampling to demonstrate product application.
- Shared expert product knowledge and demonstrated custom-fit solutions.
Direct Support Professional Caregiver
ResCare Community Living
Owensboro
12.2012 - 07.2016
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Engaged clients through conversation and companionship, promoting independence and social requirements.
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
- Assisted residents in activities of daily living to maintain health and dignity.
- Offered safety guidance protection to increase mobility for clients with impaired judgment.
- Read and contributed to shift reports and care notes.
- Protected health information according to HIPAA policies and procedures.
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
Education
HIGH SCHOOL DIPLOMA -
Beacon Central High School
Owensboro, KY, USSkills
- Customer Service
- Microsoft Office
- Communication skills
- Technical Proficiency
- Microsoft Outlook
- Scheduling appointments
- Calendars management
- Inbound phone call handling
- Appointment scheduling
Certification
- Certified in Administering TB skin test, 11/01/24, Present
- Driver's License
- CPR Certification
- First Aid Certification
- Cpr certification for children
- Bls certification for children
- National Career Readiness Certificate
- BLS/CPR/AED Instructor Certification, 11/01/24, 11/30/26
- Certified Health Care Environmental Services Professional (CHESP)
- AED Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Administrative Office Coordinator
Indiana Mentor
12.2023 - 11.2025
Direct Support Professional
Wendell Foster
03.2020 - 11.2023
Representative
Alorica
08.2018 - 03.2020
Beauty Advisor
Sephora
07.2016 - 08.2018
Direct Support Professional Caregiver
ResCare Community Living
12.2012 - 07.2016
HIGH SCHOOL DIPLOMA -
Beacon Central High School