Summary
Work History
Education
Skills
Languages
Interests
Extracurricular activities
Timeline
Barista

Samantha Tieu-Nguyen

Arlington,TX

Summary

Dynamic barista skilled in providing exceptional customer experiences while maintaining high standards of cleanliness and organization. Strong collaborator adept at problem-solving and time management, ready to contribute to a vibrant team environment.

Work History

Barista

Royal Tea
4654 S Cooper St #340, Arlington, TX 76017
03.2026 - Current
  • Prepared high-quality beverages following standardized recipes and customer preferences.
  • Operated espresso machines and other equipment with precision and care.
  • Maintained cleanliness and organization in the workspace to ensure safety standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues effectively.
  • Collaborated with team members to streamline service processes during peak hours.
  • Adapted quickly to changing menu items, learning new recipes and techniques efficiently.
  • Assisted in inventory management, tracking supplies and placing orders as needed.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Supported promotional events by engaging customers and showcasing new products effectively.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Implemented eco-friendly practices, significantly reducing waste.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Education

High School Diploma -

Timberview High School
Arlington, TX
05.2028

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Decision-making
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • Safe food handling practices
  • POS systems
  • Food preparation
  • Menu memorization
  • Hospitality service expertise
  • POS system operation
  • Professional demeanor
  • Quality control
  • Performance improvement
  • New hire training
  • Drink customization
  • Ordering procedures
  • Conflict mediation
  • Smoothie making
  • Table bussing
  • Basic math
  • Graphic design
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Verbal and written communication
  • Physical stamina
  • Workflow management
  • Solid problem solver
  • Opening and closing coordination
  • Positive and professional

Languages

English
Full Professional
Vietnamese
Professional Working

Interests

  • Graphic Design
  • Cooking
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Video Gaming
  • Video Game Design
  • Volunteer Work
  • Homelessness Outreach
  • Hiking
  • Playing Sports
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering
  • Gardening
  • Camping
  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Food Tourism
  • Historical Exploration

Extracurricular activities

Throughout my Intermediate - High School career, I have done a lot of extracurricular activities :

- Band (Marching Band and Concert Band)

- Choir

- Theater

- Art

Timeline

Barista

Royal Tea
03.2026 - Current

High School Diploma -

Timberview High School
Samantha Tieu-Nguyen