Samantha Tissue
Lansing
Summary
Professional Care Specialist with significant experience in providing high-quality support and ensuring client satisfaction. Skilled in communication, problem-solving, and empathy, with strong focus on team collaboration and achieving results. Highly adaptable and reliable, consistently meeting changing needs and exceeding expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Care Representative Leader
Michigan State University- MSU Health Care Specialty and Pediatrics
12.2021 - Current
- Build provider templates and coordinate schedules for 12 providers
- Manage department purchasing card
- Order all clinic supplies
- Submit claims to insurance
- Process referrals following complex scheduling guidelines
- Obtain insurance authorizations
- Create training materials and train new employees
- Check-in and check-out patients
- Answer phones, take appropriate messages or direct to appropriate staff member
Health Care Representative
Michigan State University- MSU Health Care Operations
11.2020 - 12.2021
- Greet and check-in patients
- Ensure all patient demographics are accurate and up to date
- Update all forms as needed
- Enter patient insurance, collect copays and check eligibility
- Obtain insurance authorizations
- Trained new Health Care Representatives
- Recorded front staff workflow for five clinics
- Helped create training checklist for new HCR’s
- Rotated between ten different clinics
Health Care Representative
Michigan State University- Department of Neurology and Ophthalmology
10.2018 - 11.2020
- Greet and check-in patients
- Ensure all patient demographics are accurate and up to date
- Update all forms as needed
- Enter patient insurance, collect copays and check eligibility
- Obtain insurance authorizations
- Medical assistant for two providers (orders, authorizations, follow-ups)
- Check out patients
- Schedule follow up appointments
- Print summaries and any orders for the patient
- Answer phone calls and enter patient cases
Education
High School -
Haslett High School
01.2003
Associate of Applied Science -
Lansing Community College
Lansing, MICareer Quest
Lansing, MI06.2016
Skills
- Strong interpersonal skills
- Efficient multitasking
- Detail-oriented organizational abilities
- Physician schedule management
- Experienced in Microsoft Office applications
- Professional telephone communication
- Articulate speaker
- Email communication
- Complaint handling
- Problem-solving
Certification
- Registered Medical Assistant (RMA)
- HIPAA, OSHA
- MCIR, MAPS & BLS/ CPR
Timeline
Health Care Representative Leader
Michigan State University- MSU Health Care Specialty and Pediatrics
12.2021 - Current
Health Care Representative
Michigan State University- MSU Health Care Operations
11.2020 - 12.2021
Health Care Representative
Michigan State University- Department of Neurology and Ophthalmology
10.2018 - 11.2020
High School -
Haslett High School
Associate of Applied Science -
Lansing Community College
Career Quest
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