Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Tola

Lynnwood,WA

Summary

Dynamic and highly reliable Lead Bartender at Sacred Smoke, recognized for enhancing customer satisfaction through exceptional service and suggestive selling. Expert in inventory management and compliance with health codes, consistently improving team performance and fostering loyalty among patrons. Proven ability to thrive in fast-paced environments while maintaining cleanliness,safe standards, and creating a respectful and inclusive atmosphere.

Overview

10
10
years of professional experience

Work History

Lead Bartender

Sacred Smoke
01.2024 - 04.2025
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Select and use appropriate tools, assembling and disassembling the bar at the beginning and end of each shift in the correct sequence using appropriate tools
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Consult with leads to plan and serve bar menu exceeding customer expectations.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Bartender

Bonefish Grill
05.2021 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Mixed unique and interesting cocktails for customers, including bar specials with accuracy and suitability

Cocktail Server

Razzals
01.2018 - 05.2021
  • Provided attentive service, regularly checking in on guests to ensure their needs were met, adhering to specifications
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.

Waitress

Buzz Inn Steakhouse
01.2015 - 01.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Engage in various movements such as reaching, turning, lifting, twisting, balancing, bending, squatting. Operating in an environment with lots of moving, hot, sharp parts and potential slip hazards
  • Perform physical task lifting weights 10-35lbs
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

GED -

Evcc
Everett, WA

Skills

  • Customer service
  • Suggestive selling
  • Inventory
  • Cleanliness standards
  • Bar equipment maintenance
  • Health codes compliance
  • Safe food handling procedures
  • Order management
  • Complex Problem-solving
  • Highly reliable
  • Performance improvement

Timeline

Lead Bartender

Sacred Smoke
01.2024 - 04.2025

Bartender

Bonefish Grill
05.2021 - 05.2022

Cocktail Server

Razzals
01.2018 - 05.2021

Waitress

Buzz Inn Steakhouse
01.2015 - 01.2018

GED -

Evcc

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Samantha Tola