Samantha Toledo

• To create raving fans of subscribers by overseeing all aspects of the subscription programs from concept to delivery in the home and maintaining incredible customer service and experience.
• Oversee the ideation and creation of each month's materials for the subscription

o Schedule and run meetings for the creation of the boxes.

o Keep storyboards for boxes up to date to have visual guides for each box.

o Source martials for boxes.

• o Order all printed materials for the boxes.
• o Order all resources/materials for the boxes.
• o Drive the process of monthly content. Create and maintain budgets for each month and consistently meet margins.
• o Use Basecamp to create recurring processes that grow our efficiency for each month's content.
• ● Oversee the packing and shipping of all boxes in PA
• o Organize and procure volunteers for the packing of the boxes.
• o Look for ways to bring down shipping costs.
• o Manage all inventory for subscription box programs.
• o After the initial ship date make sure all future orders have boxes shipped within
• 24 hours (except on weekends/holidays).● Maintain high levels of customer service for all subscribers.
• o Work with Office assistants and interns to engage with subscribers to build raving fans.
• o Keep a pulse on the reasons people are unsubscribing.
• o Provide a plan to prevent recurring issues.
• o Understand all communication processes for subscribers and suggest ways to improve their experience.
• ● Keep records and reports for all items in the box.
• o Create and maintain reports for the growth of the subscription program.
• o Organize and keep detailed records of box budgets and ordering procedures.
• ● Assist the Born To Be Brave Team with sourcing and packing of boxes.
• ● Perform other duties as assigned.

Personal assistant to the wedding coordinator and worked events hosted by Brookdale Farms.
*Office work: answering phones, and emails, booking tours, and field trips.
*Summer camp counselor
*Bartender for weddings
*Create and decorated for different events
*Set up/Tear down for events
*Clean up after events

* Active participant in gym management weekly team meetings and monthly performance meetings
* Responsible and accountable for overall facility cleanliness
* Work with all gym Childwatch Leads to share ideas and develop best practices for implementation; active
participant in Childwatch Leads weekly meeting
* Manage onboarding of Childwatch workers including recruiting interviewing, hiring, and orientation
* Manage team performance through probationary period reviews and the redirection process and policy
* Schedule Childwatch Team and ensure appropriate coverage; fill in as needed
* Responsible for crafts and interactive activities and ensuring ALL Childwatch Team members are participating in
the crafts and activities as scheduled
* Ensure ALL ChildwatchTeam members are getting first-time parents to fill out liability waivers; if there is a gap, you
will need to help facilitate getting missing waivers completed * Ensure that ALL Childwatch Team members are
following and completing all tasks on the cleaning duties list at the end of each shift; manage disciplinary action if
duties are not being completed
*Escalate and resolve issues with Team members and/or children
* Manage CPR certifications and ensure the Team is up to date
* Manage staff: child attendance tracker to aid in future staffing predictions
* Celebrate Team efforts and recognize those that consistently demonstrate Core Values; manage the designated
budget for Team building and recognition
* Lead monthly Team meetings and/or Team building events Member Experience
* Welcome parents as they arrive; put them at ease that their children will be well cared for in a happy and safe
environment (this includes introducing new Team members to parents and children)
* Provide a tour of the Childwatchfacility and explain check in/out process
* Ensure Childwatchliability forms have been completed and are on file
* Distribute Parent Handbook to first-time parents; answer necessary questions
* Organize and participate in recreational activities such as games, arts and crafts
* Assist children with bathroom needs as necessary; encourage parents to take their children to the bathroom
before/after camp to prevent disruption
* Write and mail a "Thank You" card to all new children
* Write/manage incident reports; scan into member profile; escalate as necessary
ST Samantha Toledo
Dance Instructor
2529 Wyaconda Ct
Fenton, MO, 63026
samanthatoledo@aol.com
636-331-0171
* Enforce discipline consequences; escalate as necessary
* Organize weekly interactive activities and ensure all Teammates are executing (e.g. crafts, games, fitness
challenges, etc.)
* Organize toys and materials
* Sanitize toys, play equipment, wipe down as necessary
* Complete the daily/weekly/monthly cleaning checklist (includes, but is not limited to vacuuming (floating and
rubber floors), mopping, dusting, window cleaning, emptying garbage, etc.)Gym Operations
*Assist in physical inventory counts, as needed
* Organize storage closet, as needed Requirements & Certifications
* CPR/AED certified – online certificate not accepted
* Friendly, welcoming, and good with children
* A positive attitude and creative thinker
* Ability to manage others and follow through for successful outcomes
*Ability to stay calm, keep order and work with children of all levels

The Style Advisor (SA) demonstrates selling behaviors consistent with the current selling model and happily engages
both mom and girl to create a positive customer experience. Demonstrates company values by working
cooperatively with others. Approach Advisor, Customer, Retail, Banking, Associate

In our location, we were selected to do birthday parties and I oversaw organizing and hosting our fashion parties for
many girls.

*Prepared weekly schedules for students based on the company curriculum.
*Ensured that children had a fun experience while learning proper techniques for the field of learning.
*Assisted with travel gymnastic programs.
*Coordinated crafting with children
*Facilitated a conference to share with the parents the excellent accomplishments of their children.
*Came alongside and aided the program director by teaching and leading classes at all learning levels
*Hosted many birthdays
*Costume characters with interactive song and dance with children.

• Theatre hair/makeup specialist, responsible for creating hairstyles for theatrical productions.
• Freelance hair and makeup for wedding, photoshoots, and dance recitals.

Gymnastic/Karate/Dance Instructor
*Prepared weekly schedules for students based on the company curriculum.
*Ensured that children had a fun experience while learning proper techniques for the field of learning.
*Assisted with travel gymnastic programs.
*Coordinated crafting with children
*Facilitated a conference to share with the parents the excellent accomplishments of their children.
*Came alongside and aided the program director by teaching and leading classes at all learning levels
*Hosted many birthdays parties
*Costume character with interactive song and dance with children

*Facilitated the teaching of adults and children Tae Kwon Do
*Led the teaching of respect and discipline for success.
*Prepared and assessed adults and children for belt testing
*Performed in the Demonstration Team
*Responsible for leading class warm-up exercises, proper technique, and execution. Currently possess Black Belt in
Tae Kwon Do and holds Several titles in State Local Competitions.