Samantha Tremblay
Chill Spa
Chester,NH
5
years of professional experience
Detail-oriented professional with experience in managing customer requests and maintaining accurate client records. Skilled in conflict resolution and staff training to uphold best practices in customer service. Committed to a positive environment for staff and clients alike.
Work History
Volunteer
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Front Desk Manager
4 Years 10 Months- Implemented customer service protocols to enhance client satisfaction and retention.
- Managed appointment scheduling while optimizing availability for spa services.
- Trained and supervised front desk staff
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Greeted spa guests warmly to create positive first impression of establishment.
- Listened closely to customer complaints and responded appropriately to issues.
Education
Associate of Science
High School Diploma
Skills
Data management
Customer service
Staff training
Inventory
Organizational abilities
Conflict resolution
Proficiency in Word and Google Drive
Front desk management
References
References available upon request.
Timeline
Front Desk Manager
Chill Spa
08.2021 - CurrentRead More
Pinkerton Academy
High School Diploma
Read More
Volunteer
Wounded Warrior Project
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Manchester Community College
Associate of Science
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