Samantha trevino
Everett,WA
Summary
Professional, goal driven, service focused Store Manager who leads by example. A hands on leader with a strong emphasis on coaching and staff development to drive and deliver maximum team success. Always striving to provide outstanding customer service and building lasting relationships, while maintaining a welcoming and inclusive environment.
Overview
16
16
years of professional experience
Work History
Account Manager
TERRA Staffing Group
Everett , WA
2024.04 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Collaborated with marketing team to develop promotional materials for clients.
- Solicited feedback from customers on their experience with products or services.
- Generated leads through cold calling activities.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Sourced new opportunities to introduce products and services to potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Store Manager
Credo Beauty
Seattle , WA
2023.08 - 2024.04
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Planned and executed store events with multiple brands to drive top sales.
- Effectively perform makeup and skincare consultations and application to meet customer needs.
Assistant Store Manager
Aveda
Seattle , WA
2021.09 - 2023.08
- Continuously coaching and developing store associates through formal and informal interactions.
- Analyze weekly and monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Planned and executed store events to create customer loyalty, generate new guests and transactions to drive sales.
- Manage store social media to engage with new guests and book appointments for store events.
- Create custom hair and skincare routines for for guests through thorough consultations.
- Met and exceeded personal, and team goals.
Tula Skincare Freelance/ Chanel Beauty Freelance
Tula skincare/ Chanel cosmetics
Lynnwood , WA
2021.04 - 2021.09
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Trained associates daily on brand knowledge and usage in multiple locations across Nordstrom and Ulta.
- Planned and executed store events to engage clients and increase sales productivity.
- Actively listed to guests and asked open ended questions to determine makeup skincare needs.
- Demonstrated makeup and skincare application.
Chanel Beauty Advisor
Nordstrom
Lynnwood , WA
2019.01 - 2021.04
- Applied makeup and skincare to achieve desired looks.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Beauty Advisor
Macys Department Store
Lynnwood , WA
2008.09 - 2018.03
- Offered product demonstrations and education to promote benefits and quality.
- Identified customer beauty needs by asking open-ended questions.
- Informed clients of current sales promotions to boost sales.
- Recommended products aligned with customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, WA06.2007
Skills
- Retail Operations
- Problem-Solving
- Mentoring, coaching and staff development
- Hiring and Training
- Shift Scheduling
- Work Planning and Prioritization
- Team Building and Leadership
- Performance Evaluation and Monitoring
- Sales Tracking
- Interpersonal skills
- Event planning and execution
Timeline
Account Manager
TERRA Staffing Group
2024.04 - Current
Store Manager
Credo Beauty
2023.08 - 2024.04
Assistant Store Manager
Aveda
2021.09 - 2023.08
Tula Skincare Freelance/ Chanel Beauty Freelance
Tula skincare/ Chanel cosmetics
2021.04 - 2021.09
Chanel Beauty Advisor
Nordstrom
2019.01 - 2021.04
Beauty Advisor
Macys Department Store
2008.09 - 2018.03
High School Diploma -
Mount Vernon High School
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