Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Matthew Velez

Guttenberg,NJ

Summary

Qualification Highlights Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet. Demonstrated ability to meet the needs of clients, dependable, hard working, reliable, and punctual. Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. Work well as a team member or independently. Recognized for long hours, commitment to customers, attention to detail, and professionalism. Resourceful, energetic, competent and multi-task.

Overview

14
14
years of professional experience

Work History

Account Executive Manager

T-Mobile
Parsippany, NJ
12.2023 - Current
  • Facilitated communication between internal departments such as sales, operations, accounting and IT.
  • Evaluated existing processes to determine ways to improve efficiency within the organization.
  • Established performance goals for team members and monitored progress towards those goals.
  • Maintained positive relationships with existing customers through regular communication.
  • Organized and conducted meetings with clients to discuss their needs and explain services offered.
  • Developed budgeting plans based on projected revenue growth targets set by management.
  • Drafted proposals outlining project scope and timeline along with associated costs and fees.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Conducted market research and reported on competitors.

National Business Account Executive II

AT&T Business
Paramus, NJ
07.2022 - 11.2023
  • Built and maintained strong working relationships with team members.
  • Coordinated with customer managers to develop and execute business plans.
  • Organized and improved both long selling cycles and short-term revenue opportunities to effectively capture average of $20,000 in quarterly revenue.
  • Worked with insights lead to understand and leverage data for categories, consumer times and retail channels.
  • Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
  • Listened to customer needs to identify and recommend best products and services.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Retail Store Manager

AT&T Mobility
Fort Lee, NJ
12.2020 - 07.2022
  • Excellent communication and leadership skills.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Increased store sales by cross-selling complementary items.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Well-developed planning, analytical and problem-solving skills.

Assistant Store Manager

AT&T Mobility
Fort Lee, NJ
07.2018 - 12.2020
  • Excellent communication and leadership skills.
  • Three or more years of sales and/or customer experience in telecommunications or a related industry.
  • Well-developed planning, analytical and problem-solving skills.
  • Utilizing professional expertise to solve problems and analyze issues.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.

Sales Associate

AT&T
Paramus, NJ
07.2017 - 08.2018
  • Ensure costumer satisfaction
  • Meet signed sales performance and profitability criteria
  • Effectively manage a team for retail store employees including Coaching’s, and administering discipline
  • Develop, implement and monitor a store, prospecting plan to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.

Security Manager

Allied Barton Security
Guttenberg, NJ
11.2015 - 07.2017
  • Documented all aspects of IT Security including but not limited to policies, procedures and best practices.
  • Investigated security incidents to determine root cause, impact, and recommend remediation plans.
  • Performed vulnerability scans on networks and systems to identify any potential threats or weaknesses in security posture.
  • Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
  • Collaborated with internal teams and external consultants on projects relating to compliance standards.
  • Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.

Security Officer

Allied Barton Security
Guttenberg, NJ
10.2013 - 10.2014
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Operated communication systems between officers stationed throughout the facility.

Assistant Head Teller

TD Bank, TELLER POSTION
01.2011 - 09.2013
  • Good team player and respectful to co-workers
  • Maintain a consistent, regular attendance record
  • Provide courteous service to our guests and be cordial to all team members
  • Good cash handling skills
  • Great communication skill with customer

Education

Bergen Community College
Paramus, NJ
06.2023

H.S. Diploma - Criminal Justice

Memorial High School
01.2007

Skills

  • Problem-Solving
  • Coaching and Mentoring
  • Administrative Management
  • Staff Development
  • Goal Setting
  • Shift Scheduling
  • Merchandise Strategizing
  • Retail Operations
  • Store Opening and Closing
  • Retail Workforce Onboarding
  • Lead Management Expertise
  • Business Growth and Retention
  • Analytical Problem Solving
  • Salesforce Application Expertise
  • Proficient in Windows Operating System
  • CCTV System Management

Languages

Spanish
Professional

Accomplishments

  • Business Expert Program Retail Manager 2020
  • Business Expert Program Retail Manager 2021
  • Business Expert

Timeline

Account Executive Manager

T-Mobile
12.2023 - Current

National Business Account Executive II

AT&T Business
07.2022 - 11.2023

Retail Store Manager

AT&T Mobility
12.2020 - 07.2022

Assistant Store Manager

AT&T Mobility
07.2018 - 12.2020

Sales Associate

AT&T
07.2017 - 08.2018

Security Manager

Allied Barton Security
11.2015 - 07.2017

Security Officer

Allied Barton Security
10.2013 - 10.2014

Assistant Head Teller

TD Bank, TELLER POSTION
01.2011 - 09.2013

Bergen Community College

H.S. Diploma - Criminal Justice

Memorial High School

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Matthew Velez