Samantha Truesdell

In 2018 my family and I moved from Lemoore, CA to Virginia Beach, VA. My husband is military and was set to go back to a deployable status. We made the joint decision I would stay home to take care of our three children who were 8, 4, and newborn at the time. As a stay at home mother I took on all of the responsibility within the home, which include but are not limited to

• Managing our finances. Creating a budget and staying within that budget for 2 weeks at a time
• Organize daily tasks and activities throughout the day to ensure we were always on time
• coordinate and execute a plan when schedules overlapped, prioritizing and overseeing the needs of multiple individuals
• Build relationships with healthcare providers, academic administrators, and youth program leaders to ensure my children were getting the best care and education

As an Amazon delivery driver, I was tasked with many responsibilities.

• Maintain punctuality with a 15-minute early arrival for each shift.
• Organize parcels meticulously to ensure easy access at each stop.
• Completed instructions provided by warehouse team promptly.
• Follow mapped-out paths and specified travel instructions.
• Demonstrate quick thinking in unpredictable situations.
• Meet deadlines for all parcel deliveries.

At The Body Shop I ran the in-house daycare that was provided to patrons of the gym. My responsibilities ranged from taking care of children to running the front desk. Some of my responsibilities included

• Cared for children of various ages and assisted with feeding, dressing and daily activities.
• Charting when the children ate, had their diapers changed, received and medications, or needed disciplinary action
• Reading stories, playing games, overseeing the children playing amongst themselves
• Maintained detailed records of child-related interactions including drop-offs and pickups.
• Maintained a clean and orderly environment to prevent tripping hazards.
• Disinfecting all toys and equipment

I began working at Centura as a front desk receptionist. As a receptionist, my duties included

• Answering and fielding phone calls through out dialer system and directing them to the appropriate team or person
• Gather important and confidential information
• Greet students, professors, and other representatives
• Filing paperwork
• Delivering important documents

During my time as a receptionist, I educated myself on the systems the office used to track student loans. I was promoted to a Default and Loan Representative and was quickly given a new set of daily tasks that include

• Speaking with students about their loans
• Complete Microsoft Excel Spreadsheets
• Complete student payments
• Run default reports showing, if any, students who are close to or have defaulted on their student loans and possibly reaching out to offer help of guidance
• Complete paperwork for defaulted loans