SAMANTHA TRULOCK
Boise,ID
Summary
Diverse customer service professional with over 15 years of experience. Strong expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Demonstrates an ability to adapt rapidly to new tasks and perform well under high stress situations.
Overview
18
18
years of professional experience
Work History
Server/Administrator
KIN
02.2020 - Current
- Contact 180+ customers weekly, coordinating dietary restrictions and special requests while developing strong rapport
- Provide attentive service during high-volume periods without sacrificing attention to detail or hospitality
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Support colleagues during peak business hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinate schedules, timelines, and inventory for onsite and off-site events.
Server and Bartender
Gramercy Park Pizza and Grill
02.2019 - 02.2020
- Delivered friendly and efficient service to provide a pleasant dining experience for customers
- Demonstrated knowledge of food and liquor with the ability to suggest and upsell items to customers
- Managed front of house staff; responsibilities included cash management, staff efficiency, and customer satisfaction
- Trained new servers to provide quality service and familiarize them with company culture
Server and Bartender
Columbia Edgewater Country Club
10.2016 - 10.2018
- Built and maintained relationships with members of the club as well as staff members
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Served tables and tended bar in restaurants of the club and for various banquets and events
- Assisted with set up and tear down of large scale events on a weekly basis
Sales Support Generalist
Victoria's Secret
11.2014 - 09.2016
- Supervised 8+ cashiers and provided thorough cashier training during the holiday seasons
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates
- Balanced and organized cash register by handling cash, counting change, and storing coupons
Waitress and Bartender
The Captn's Table
07.2010 - 09.2014
- Diligently complied with and enforced all safety and sanitation policies when handling and serving beverages and food to customers
- Oversaw restaurant operations at shifts beginning and end, including closing out credit cards and restocking bar.
Player Services
The Idaho Club
06.2006 - 09.2012
- Provided information about facilities, entertainment options, rules, and regulations on the golf course
- Reconciled daily summaries of transactions to balance financial records
- Aided in scheduling, coordinating, and setting up events at the resorts as well as on off-site properties
- Completed weekly schedule for staff members.
Education
Bachelor of Arts in Vocal Performance -
Pacific University
Forest Grove, ORSkills
- Strong Communication Skills
- Exceptional customer service
- Client Relationship Building
- High volume environments
- Strong Work Ethic
- Attention to Detail
References
- Remi McManus, (208) 371-4003, Owner, KIN
- Jeffrey Baker, (208) 631-8284, Former Executive Director, ArtsWest School
- Mindy Cameron, (208) 263-1157, Former Chairman of the Board, Pacific University
Timeline
Server/Administrator
KIN
02.2020 - Current
Server and Bartender
Gramercy Park Pizza and Grill
02.2019 - 02.2020
Server and Bartender
Columbia Edgewater Country Club
10.2016 - 10.2018
Sales Support Generalist
Victoria's Secret
11.2014 - 09.2016
Waitress and Bartender
The Captn's Table
07.2010 - 09.2014
Player Services
The Idaho Club
06.2006 - 09.2012
Bachelor of Arts in Vocal Performance -
Pacific University
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