Samantha Tucker
Carlsbad,CA
Summary
Resourceful and personable professional with deep knowledge in facilitating communication and providing appropriate solutions. Committed to fostering open dialogue and promoting understanding through effective communication. Driven by compassion, dedicated to efficiency without compromising quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salon Service Coordinator and Boutique Stylist
Jayden Presleigh, Salon And Boutique
12.2023 - 03.2024
- Streamlined internal operations, resulting in improved team productivity and response times from clients.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Meticulous operation of POS system transactions to ensure seamless and accurate cash flow,
- Maintained an accurate sales record, generated and evaluated daily sales reports.
- Verified stock levels and fulfilled e-commerce orders.
- Coordinated special event salon services, serving as a liaison between event venues, stylists, and bridal parties.
- Worked alongside Boutique Ambassadors on seasonal photoshoots, offering market insight and designing on-trend outfits that maintained Jayden Presleigh’s brand image.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Salon Service Coordinator
Noni Salon Boutique And Spa
04.2021 - 12.2023
- Established and maintained service schedules for 7+ stylists. Created effective improvement plans for scheduling software, with careful consideration of stylist needs and specifications.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Introduced a “product of the month” marketing strategy, inviting a collaborative approach to product promotion.
- Generated marketing materials and developed promotional campaigns to establish brand image and foster client engagement.
- Designed visually appealing product displays that effectively attracted customers and showcased merchandise.
- Developed productive and lasting client relationships built on trust, consistently delivering exceptional results.
- Established and managed inventory reporting procedures, significantly improving client satisfaction and allocation of resources. -
- Drove improvement initiatives within the team, fostering a culture of excellence and consistently exceeding client expectations.
- Kept a careful record of our highest-selling products, and maintained a client wishlist to refer back to as inventory shipments were delivered.
- Developed personalized hair care plans for client’s needs, communicating in-depth product knowledge and available services.
- Kept an accurate record of cosmetologist's licensing and insurance, in compliance with state board regulations.
Salon and Boutique Service Administrator
Divinity Salon And Boutique
01.2018 - 03.2020
- Demonstrated innovation and resourcefulness by designing creative visual merchandising displays
- Coordinated the rotation of curated displays of seasonal clothing and accessories
- Supported the opening and closing of each shift, demonstrating leadership and punctuality.
- Happily guided upwards of 100 boutique guests a day through the expansive showroom, providing a successful service experience, and consistently exceeding projected sales goals.
- Fostered a loyal clientele of return shoppers.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collected and recorded documentation of monthly booth rent for 12+ stylists.
- Proactively identified recurring issues from customer feedback data analysis, developed informed process improvements benefiting both clients' experience and operational efficiency.
- Cultivated strong relationships with vendors and administrative operation partners, maintaining Divinity's 20+ year reputation.
Education
Bachelor of Arts - Communication
California State University - San Marcos
San Marcos, CA05.2024
Skills
- Resource Utilization
- Analytical Thinking
- Notetaking and documentation
- Meeting facilitation
- Process Improvement
- Proficiency in Office programs
- Community liaison
- Telephone communication
- Accurate Recordkeeping
Certification
- Social and Behavioral Responsible Conduct of Research, [Collaborative Institutional Training Initiative] - [September 2021-September 2024]
- Social & Behavioral - School of Education, [Collaborative Institutional Training Initiative] - [September 2021-September 2022]
Timeline
Salon Service Coordinator and Boutique Stylist
Jayden Presleigh, Salon And Boutique
12.2023 - 03.2024
Salon Service Coordinator
Noni Salon Boutique And Spa
04.2021 - 12.2023
Salon and Boutique Service Administrator
Divinity Salon And Boutique
01.2018 - 03.2020
Bachelor of Arts - Communication
California State University - San Marcos
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