Open To Work
Samantha Vaca Roman
Burbank,IL
Work Preference
Summary
Dynamic barista with experience at Dunkin' Donuts Franchising, excelling in exceptional customer service and beverage preparation. Proven ability to manage inventory efficiently and resolve customer complaints, fostering loyalty. A team player with strong attention to detail and cash handling skills, dedicated to creating a welcoming environment for all patrons.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin' Donuts Franchising
Burbank, IL
01.2024 - 06.2026
- Prepared and served high-quality beverages according to established recipes and customer preferences.
- Operated espresso machines and other equipment, ensuring adherence to safety and sanitation standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Managed inventory levels, restocking supplies as needed to maintain operational efficiency during peak hours.
- Collaborated with team members to create a positive work environment that encouraged communication and teamwork.
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Handled cash management duties, including balancing cash drawers at shift end.
- Implemented inventory tracking methods to ensure availability of popular items at checkout.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Education
GED -
Reavis High School
Burbank, ILSkills
Time management
Friendly and outgoing
Attention to detail
Team player
Cash handling
Cleanliness
Exceptional customer service
Adaptive and creative
Safe food handling practices
Beverage preparation
Safe food handling
Menu memorization
Inventory management
Drink customization
Basic math
Languages
Spanish
Native or Bilingual
Timeline
Barista
Dunkin' Donuts Franchising
01.2024 - 06.2026
GED -
Reavis High School