Samantha Valesky
Brooklawn,USA
Summary
Committed logistics specialist with a proven track record of optimizing operations and reducing costs. Expertise in enhancing order accuracy and fostering collaboration among departments to improve customer satisfaction. Recognized for strong work ethic and ability to thrive in dynamic environments.
Overview
16
16
years of professional experience
Work History
LOGISTICS SPECIALIST
Soho Studio / Tilebar.com
Delran, NJ
02.2023 - Current
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stock-outs.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Improved order accuracy through meticulous data entry and verification processes.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- · Created detailed SOPs for training through the warehouse on various systems
- Completed daily spreadsheets tracking truck loads and costs for pool point freight lanes
- Coordinate daily inbound transportation, manage dock appointments to reduce container detention, and track containers/air freight daily from global suppliers.
- Audit and maintain import documentation (commercial invoices, packing lists, bills of lading), and enter accurate data into Warehouse Management Systems (WMS) or ERP systems
- Serve as the primary contact for freight forwarders, carriers, and customs brokers to resolve delays or discrepancies
- Work with warehouse teams to prepare for container unloading, perform PO reconciliation, and resolve shortages or damaged goods.
- Monitor and report on inbound logistics performance, including On-Time Delivery (OTD), container dwell time, and freight costs.
- Schedule, confirm, check in, and check out all inbound shipping containers / shipments
OPERATIONS MANAGER
Goat Logistics
03.2021 - 02.2023
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Supported accident investigations and prepared related paperwork.
- Assigning routes, vans, and devices to delivery associates, tracking the routes throughout the day, assisting associates with any issues they may have throughout the day, completing daily paperwork, opening and closing completing the necessary tasks.
- Taking vehicles for maintenance.
- Verifying and approving time cards on a daily basis.
- Tracking vehicle damage, inspections, registrations, preventative maintenance, warranty work, etc.
- Scheduling lead drivers to come in early or stay late and assigning them specific tasks.
STATION MANAGER
TL Transportation
03.2020 - 09.2020
- Assigning routes, vans, and devices to delivery associates, tracking the routes throughout the day, assisting associates with any issues they may have throughout the day, completing daily paperwork, opening and closing completing the necessary tasks.
- Responsible for hiring employees, onboarding, ordering drug screens, overseeing daily operations.
- Responsible for hiring employees, follow DOT compliance, order background checks, MVR's, order drug screens, onboard employees into ADP and other software used, create and maintain employee files.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
CHIEF OPERATING OFFICER CX
Prime EFS
08.2018 - 02.2020
- Assigning routes, vans, and devices to delivery associates, tracking the routes throughout the day, assisting associates with any issues they may have throughout the day, completing daily paperwork, opening and closing completing the necessary tasks.
- Responsible for hiring employees, onboarding, ordering drug screens, overseeing daily operations.
- Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
HIRING MANAGER
Prime EFS
04.2019 - 08.2019
- Responsible for hiring employees, follow DOT compliance, order background checks, MVR's, order drug screens, onboard employees into ADP and other software used, create and maintain employee files.
- Collaborated with direct supervisor and HR team to determine organizational needs and position requirements for potential employee candidates.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Conducted new hire orientations to provide company information, establish performance requirements.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
RISK AND SAFETY COMPLIANCE MANAGER
Prime EFS
10.2018 - 04.2019
- Travel to all of our delivery stations and do risk and safety compliance spot checks, work with the stations to make work environments safer for all employees, make sure vehicles and devices are safe to use and able to go out on the road every day, monitor all inspections via the software that was used, daily reporting, daily audits, adding new employees to all systems, teaching all employees how to use all systems as well as going over compliance and safety training at all stations.
- Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
- Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
- Investigated accidents to identify causes and prevent future incidences.
DISPATCHER
Prime EFS
05.2018 - 10.2018
- Assigning routes, vans, and devices to delivery associates, tracking the routes throughout the day, assisting associates with any issues they may have throughout the day, completing daily paperwork, opening and closing completing the necessary tasks.
- Supervised driver dispatching, route planning and vehicle tracking for over 75 drivers.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
DELIVERY ASSOCIATE
Prime EFS
11.2017 - 05.2018
- Delivering packages to customers homes or businesses, providing customer service with a smile on a daily basis, delivering 200 plus packages a day in a safe and timely fashion.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Inspected vehicle and maintained gas, oil and water levels.
- Verified deliveries against shipping instructions prior to delivering to customers.
BAR MANAGER
American Legion Post 798
09.2015 - 06.2017
- Manage staff, ordering,(food, liquor, supplies, etc) reconciliation of receipts, bank deposits, food licensing, customer satisfaction.
- Reorganized bar stations to streamline service flow.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
SALES OPENER
Fast Capital 360
07.2016 - 11.2016
- Answered incoming calls, processed paperwork, and matched with sales for loan closing.
- Answered phone calls to help customers.
- Responded to questions or referred customers to Loan Officer for additional help or information.
CUSTOMER SERVICE REP
Philador Rx Services
10.2015 - 11.2015
- Answer incoming calls, data entry, customer service, processed payment information, company closed abruptly 3 weeks after hired.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
CUSTOMER SERVICE REP /DISPATCHER
Mobile X USA
01.2015 - 10.2015
- Answer incoming calls, data entry, processing tests as well as the results, providing customer service to nursing homes, hospitals, patients, as well as dispatching mobile technologists in the four states I was in charge of (Virginia, West Virginia, Delaware, and Maryland).
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
FRONT DESK CLERK
Thunderbird Lanes Willow Grove
06.2013 - 12.2014
- Responsible for answering all incoming calls, booking parties, customer service, maintaining bowling leagues, processing cash and credit cards, cleaning the bowling center, as well as opening and closing the bowling center.
- Balanced accounts and conducted nightly audits to maintain.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
RECEPTIONIST
Accupay Payroll
Hatboro
12.2009 - 09.2013
- Responsible for answering all incoming calls, customer service, filing payroll paperwork, and management of customer payroll accounts.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered average of 150 calls and emails daily.
Education
High School Diploma -
Lower Moreland High School
Lower Moreland, PA06-2009
Skills
- Operations Monitoring
- Workforce Training
- Decision Making
- Incidents Management
- Maintaining Compliance
- Team Leadership
- Customer Service
- Employee Motivation
- Records Organization and Management
- Transportation Management
- Shipment Tracking
- Problem-Solving
- Emergency Readiness
- Software Expertise
- Fleet Management
- Logistics coordination
- Data analysis
- Performance monitoring
- Employee training
- Problem solving
- Relationship building
Accomplishments
Completed college course for Microsoft Office
Timeline
LOGISTICS SPECIALIST
Soho Studio / Tilebar.com
02.2023 - Current
OPERATIONS MANAGER
Goat Logistics
03.2021 - 02.2023
STATION MANAGER
TL Transportation
03.2020 - 09.2020
HIRING MANAGER
Prime EFS
04.2019 - 08.2019
RISK AND SAFETY COMPLIANCE MANAGER
Prime EFS
10.2018 - 04.2019
CHIEF OPERATING OFFICER CX
Prime EFS
08.2018 - 02.2020
DISPATCHER
Prime EFS
05.2018 - 10.2018
DELIVERY ASSOCIATE
Prime EFS
11.2017 - 05.2018
SALES OPENER
Fast Capital 360
07.2016 - 11.2016
CUSTOMER SERVICE REP
Philador Rx Services
10.2015 - 11.2015
BAR MANAGER
American Legion Post 798
09.2015 - 06.2017
CUSTOMER SERVICE REP /DISPATCHER
Mobile X USA
01.2015 - 10.2015
FRONT DESK CLERK
Thunderbird Lanes Willow Grove
06.2013 - 12.2014
RECEPTIONIST
Accupay Payroll
12.2009 - 09.2013
High School Diploma -
Lower Moreland High School