Samantha Van Wagner
Naples,Florida
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Receptionist
Van Wagner Chiropractic
03.2015 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Reduced incoming call response time by implementing an effective call routing system.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Florida SouthWestern State College
Fort Myers, FLSkills
- Scheduling appointments
- Spreadsheet tracking
- Customer/Client relations
- Word Processing
- Payment Processing
- Records Maintenance
- Time Management
- Office Management
- Document Management
- Conflict Resolution
- Tech-Savvy
- Schedule Management
Timeline
Receptionist
Van Wagner Chiropractic
03.2015 - Current
High School Diploma -
Florida SouthWestern State College
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