Samantha Vazquez
West Babylon,NY
Summary
Friendly and dedicated Front Desk Manager, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and administrative tasks. Always ready to help team members. Skilled at creating an orderly, safe, and clean environment for a busy office. Cheerful team player, excellent customer service skills and capable of working under pressure.
Overview
11
11
years of professional experience
Work History
Front Desk Office Manager/Medical Receptionist
LI Premier Physical Therapy
05.2024 - Current
- Oversaw daily front desk operations in a fast-paced Physical Therapy office, ensuring smooth patient flow and exceptional
customer service. - Scheduled and confirmed appointments, managed multi-line phone systems, and maintained accurate patient records in
TheraOffice system. - Trained and supervised front desk staff, delegated tasks, and monitored performance to maintain
efficiency and professionalism. - Acted as the primary liaison between patients, providers, and support staff, resolving conflicts and addressing concerns to
improve patient satisfaction. - Maintained HIPAA compliance and upheld strict confidentiality protocols across all administrative and communication
tasks.
Front Desk Medical Receptionist
Sports Care Physical Therapy
05.2019 - 05.2024
- Handled front-end revenue processes such as checking patients in and out, and collecting payments for the treatment that was rendered
- Responsible for possession of office key, in charge of opening and closing office, according to business hours
- Scheduled, confirmed, rescheduled and canceled appointments for both new and existing patients using the scheduling application
- Completed initial registration of new patients including demographic, insurance information, and physician referrals
- Handled all office communication via telephone, email and fax
- Responded to all correspondence in a quick, professional and timely matter
- Ordered all office supplies as needed on a monthly basis.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Customer Service Representative
Strategic Financial Solutions
12.2017 - 04.2019
- Successfully navigated over 4 software systems and third party payment processors
- Addressed all clients’ inquiries, troubleshoot account issues and resolved complaints in an accurate, timely matter
- Maintained up to date account information
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager/Customer Service Representative
Acceptance Now
01.2015 - 11.2017
- Managed and updated all customer accounts as needed
- Responded to all customer inquiries and resolved all customer issues
- Handled any customer escalations for CSR’s
- Handled multiple phone lines in a fast paced environment
- Processed Payments over the phone and in person
- Filed documents and managed customer files
- Handled all office correspondence via Phone, fax and email in a timely matter.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Associates - Business Administration
LaGuardia
Queens, NYSkills
- Excellent communication skills
- Proficiency in office software (such as Microsoft office)
- Ability to multitask effectively
- Punctual
- Payment Collection
- Account Management
- Mail Management
- Telephone Etiquette
- Staff training and development
- Document management
- Office supply inventory control
- Scheduling appointments
References
Andrew Chung, Director, Sports Care Physical Therapy
Danielle Girouard, Director, LI Premier Physical Therapy
Timeline
Front Desk Office Manager/Medical Receptionist
LI Premier Physical Therapy
05.2024 - Current
Front Desk Medical Receptionist
Sports Care Physical Therapy
05.2019 - 05.2024
Customer Service Representative
Strategic Financial Solutions
12.2017 - 04.2019
Assistant Manager/Customer Service Representative
Acceptance Now
01.2015 - 11.2017
Associates - Business Administration
LaGuardia
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