Samantha Wadsworth
Milford,DE
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
10
10
years of professional experience
Work History
Corporations Assistant
State of Delaware
05.2022 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant/Billing Specialist
State Farm
02.2019 - 05.2022
- Assist customers in resolving their billing and insurance needs.
- Assist Office Manager with day-to-day activities.
- Manage and process payments for customers.
- Manage office schedule for other team-members, up to multiple months at times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Manager
GAMESTOP inc.
09.2014 - 02.2019
- Managed day to day procedures including assisting customers.
- Checking in shipments in timely manner and worked to meet store goals.
- Wrote and managed workers schedules.
- De-escalated problems with customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Business Management -
Anne Arundel Community College
Annapolis, MDHighschool Diploma -
Northern High School
Owings, MD06.2013
Skills
- Customer Service
- Time Management
- Multi-tasking
- Leadership
- MS Office
- Billing Software; ECRM, ABS, SFPP, DCIS
- Currently learning ASL (American Sign Language)
Timeline
Corporations Assistant
State of Delaware
05.2022 - Current
Administrative Assistant/Billing Specialist
State Farm
02.2019 - 05.2022
Manager
GAMESTOP inc.
09.2014 - 02.2019
Business Management -
Anne Arundel Community College
Highschool Diploma -
Northern High School
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