LaShonda Morris
Dover,DE
Summary
My achievement is customer service successfully resolving a complex issue with a highly frustrated customer, leading to a significant increase in their satisfaction and a positive review, demonstrating my ability to de-escalate situations and build rapport with even the most challenging clients.
Overview
19
19
years of professional experience
Work History
Corporations Specialist
Division of Corporations
12.2015 - Current
- Applies agency laws, rules, regulations, policies and procedures in maintaining and processing agency information.
- Maintains and controls data and/or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities.
- Obtains, organizes and drafts technical and administrative material necessary for public information or departmental use.
- Uses the Delaware Corporations Information System (DCIS) and imaging system to obtain information and make entries, changes, verification and corrections required in processing requests for service from clients.
Receptionist
Hertrichs Capitol
06.2011 - 12.2015
- Attend meetings and take notes of important information
- Answer multi-line phone system
- Filing
- Inventory
- Prepare spreadsheets
- Process customer agreement service tickets
- Greet and assist customers
Customer Service Representative
Rite Aid Pharmacy
06.2007 - 11.2008
- Answered and directed phone calls
- Provided customer service
- Assisted customers with their shopping needs
- Answered customer inquiries
- Resolved customer complaints
- Reconciled cash register
Teacher's Assistant
Kiddie Kollege
04.2006 - 02.2007
- Conducted lesson plans
- Maintained attendance
- Ensured transportation was provided for the students
- Operated office equipment
Education
High School Diploma -
Caesar Rodney High School
Camden, DE06.2002
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in software
- Continuous improvement
- Knowledge sharing
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Organizational skills
- Excellent communication
- Team building
- Decision-making
- Active listening
- Conflict resolution
- Problem-solving aptitude
- Reliability
- Team leadership
- Goal setting
- Professionalism
- Excellent customer service skills
Timeline
Corporations Specialist
Division of Corporations
12.2015 - Current
Receptionist
Hertrichs Capitol
06.2011 - 12.2015
Customer Service Representative
Rite Aid Pharmacy
06.2007 - 11.2008
Teacher's Assistant
Kiddie Kollege
04.2006 - 02.2007
High School Diploma -
Caesar Rodney High School
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