Samantha Wall
Plano,TX
Summary
Dedicated healthcare service professional with 11 years of experience in patient care coordination and account management. Specialized in improving referral efficiency and delivering targeted outreach to strengthen collaborative patient care.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator Supervisor
Kleiman Evangelista Eye Centers of Texas
Dallas, Texas
02.2019 - Current
- Supervise patient care coordinators to ensure timely and accurate processing of high volume referrals across all platforms
- Lead, train, and mentor a team of patient care coordinators to maintain high-quality service standards
- Established daily team workflows, assigned duties, and ensured staffing coverage for optimal patient care
- Advocate company values and driving key metric goals
- Develop and implement process improvements to streamline patient scheduling and communication workflows
- Ensure positive patient and referral network experience by resolving escalated concerns
- Monitor and coordinate patient flow, referral network, and clinic staff satisfaction and implemented initiatives to improve communication and care coordination
- Track key performance metrics, manage spreadsheet data, and generate reports for leadership
- Develop SOPs and training materials to ensure consistency in patient care coordinator actions
Patient Care Coordinator
Kleiman Evangelista Eye Centers of Texas
Plano, Texas
04.2015 - 02.2019
- Expanded the referral department from 1 to 6 team members to meet growing referral volume and workflow demands
- Process incoming and outgoing referrals
- Assist patients and referral network in selecting providers and locations based on insurance networks, clinical needs, and physician requests
- Update and maintain referral records in EHR/EMR systems with accuracy and compliance
- Ensure all referral documents such as clinical notes, imaging results, and specific patient referral or care information, were sent or communicated to receiving providers
Front Desk Receptionist
Kleiman Evangelista Eye Centers of Texas
Plano, TX
12.2014 - 04.2015
- Greet patients as they arrive in a friendly and professional manner
- Answer and assist with all incoming calls, and schedule appointments for multiple physicians and locations
- Surgical patient check in, including required paperwork, administering drops, and providing surgical instructions
- Check patients in and out and schedule next visits
- Assist with collecting payments due to insurance benefits, appointment costs, and in office surgical procedures
Community Manager
ShopMieux
Dallas, TX
02.2013 - 12.2014
- Creates a inviting environment for customers and employees
- Motivates and encouraged employees for high performance and strong morale
- Provide customer service by phone calls, emails, and website live chat
- Prepared daily reports for CEO providing update on sales, operations and metrics
- Manages register counts, prepares daily bank deposits, and accurate financial reconciliation
- Hired, onboard, and train new employees to meet company standards and support business growth
- Package and ship orders
- Measures products, uploads product images, and added new merchandise to website
- Purchaes, price, and organize merchandise based on inventory, trends, and seasonal demands
- Schedule customer appointment and coordinated daily business activities
Sales Representative
Gilly Hicks
Plano, TX
08.2009 - 01.2013
- Engaged customers to enhance shopping experience
- Provided personalized shopper services, suggesting personalized products
- Trained new sales associates on product knowledgement and customer service best practices
- Performed inventory checks and assisted with product replenishment
- Organized and maintained stockroom to support accessibility and workflow
- Execute floor sets, merchandising displays, and seasonal designs with Visual Manager
- Answer and route calls on a multiple line system
- Handles register operations including cash handling, balancing drawers, and daily reconciliation
Education
Bachelor of Science - Psychology
University of Texas at Dallas
Richardson, TX12.2025
Associate of Arts -
Collin College
Plano01.2012
High School Diploma -
Plano East Senior High School
Plano01.2009
Skills
- Team and Interdepartmental Collaboration and Leadership
- Patient Flow and Physician Relationship Management
- Patient Outreach and Follow Up
- Data Reporting and Analytics
- CRM Systems: NextGen, Traks, Formstack, Leading Reach
- HIPAA Compliance
Accomplishments
Co-Management Coordinator of the Year - 2018
Represented ShopMieux on Good Morning Texas, increasing brand visibility and supporting outreach initiatives - 2014
Represented ShopMieux on Good Morning Texas, increasing brand visibility and supporting outreach initiatives - 2014
Timeline
Patient Care Coordinator Supervisor
Kleiman Evangelista Eye Centers of Texas
02.2019 - Current
Patient Care Coordinator
Kleiman Evangelista Eye Centers of Texas
04.2015 - 02.2019
Front Desk Receptionist
Kleiman Evangelista Eye Centers of Texas
12.2014 - 04.2015
Community Manager
ShopMieux
02.2013 - 12.2014
Sales Representative
Gilly Hicks
08.2009 - 01.2013
Bachelor of Science - Psychology
University of Texas at Dallas
Associate of Arts -
Collin College
High School Diploma -
Plano East Senior High School