Samantha Walsh
Plain City
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Panera Bread
10.2022 - 12.2023
- Perform duties that include working the register, prepping food, order taking and filling order and dishwashing
- Supervised staff on the line and the delegation of tasks between shift changes
- Wrote Schedules, Hired, Oriented and created/executed training plans
- Learned and executed any tasks needed to be done through out the store to make shifts run smoothly
- Developed, implemented and monitored operational policies and procedures to ensure efficient workflow
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships
- Recruited and hired associates to meet business needs and requirements
- Identified and reported unacceptable work performance and disciplinary problems to supervisor or manager
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Production Baker
Provisions Marche
04.2021 - 09.2022
- Created daily prep list to insure all tasks were completed
- Baked, prepped and packaged a variety of pastries, cakes and breads for the display case and multiple store locations
- Organized storage areas neatly to ensure efficient retrieval of supplies when needed
- Monitored food storage, rotation, and expiration dates to reduce waste
- Used fresh ingredients to meet high standards for flavor and quality
- Assisted in the training of new bakery staff members on proper use of equipment and safety procedures
- Inspected finished products for quality assurance purposes before packaging them for sale or shipment
- Complied with health and safety codes to protect staff and customers.
Team Lead
Panera Bread
02.2020 - 07.2021
- Helped answer and resolve any customer questions and concerns
- Performed store opening/closing procedures to insure an easy transition between shifts
- Performed duties that include working the register, prepping food, order taking and filling orders and dishwashing
- Supervised staff on the line and the delegation of tasks between shift changes
- Mentored and coached team members to ensure successful performance
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
Assistant Pastry Chef
Scioto Country Club
04.2016 - 12.2019
- Helped develop special menu items and outlined individual steps for kitchen staff
- Created and executed daily prep lists to insure all tasks were completed
- Prepped, designed and baked a variety of desserts for club events and parties
- Worked action stations for member parties and various club events
- Assisted in the training of new employees and supervised them
- Assisted with catering orders by creating custom cakes and other baked goods
- Created new dessert items for seasonal and special events.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
Education
Bachelor of Science - Business Management
Culinary Institute of America
Hyde Park, NY01.2016
Associate Degree - Baking and Pastry
Culinary Institute of America
Hyde Park, NY01.2014
Skills
- Adaptability and Flexibility
- Strong team member
- Organization
- Customer Relations
- Employee Scheduling
- Effective Multi-tasker
- Problem-Solving
- Employee relations
- Operational Management
- Training and development background
- Team leadership expertise
- Inventory control
Timeline
Assistant General Manager
Panera Bread
10.2022 - 12.2023
Production Baker
Provisions Marche
04.2021 - 09.2022
Team Lead
Panera Bread
02.2020 - 07.2021
Assistant Pastry Chef
Scioto Country Club
04.2016 - 12.2019
Associate Degree - Baking and Pastry
Culinary Institute of America
Bachelor of Science - Business Management
Culinary Institute of America
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