Microsoft Suites
Samantha Walters
Agency Director Of YouAre | Well
Peoria,IL
Summary
Accomplished Agency Director experienced in running successful operations. Knowledgeable about recruiting and maintaining relationships with clients, developing business plans and administering finances. Solid interpersonal, program management and leadership skills developed over 5+ years of experience.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Agency Director of YouAre | Well
YouAre
Peoria, IL
04.2021 - Current
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Built my personal training business to over 40 clients by implementing effective marketing and customer engagement plans.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Organized files and created new system for personal fitness plans, records and contracts.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Developed organization systems for personal fitness plans, records and contracts.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accurately handled data entry for YouAre through the Master contact list.
Barista
CxT Roasting Company
Peoria, IL
01.2020 - 04.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prioritized drink requests while managing interruptions.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Barista
Breaking Ground Coffee Co.
Morton, IL
07.2019 - 01.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
Administrative Assistant Intern
Indiana Coalition To End Sexual Assault
Indianapolis, IN
05.2018 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed 13 calendars to strategically coordinate meetings, appointments and events.
Education
Bachelor of Arts - Psychology
Butler University
08.2015 - 05.2019
High School Diploma -
Morton High School
Morton, IL 08.2011 - 05.2015
Skills
Scheduling
Software
Timeline
Agency Director of YouAre | Well
YouAre
04.2021 - Current
Barista
CxT Roasting Company
01.2020 - 04.2021
Barista
Breaking Ground Coffee Co.
07.2019 - 01.2020
Administrative Assistant Intern
Indiana Coalition To End Sexual Assault
05.2018 - 11.2019
Bachelor of Arts - Psychology
Butler University
08.2015 - 05.2019
High School Diploma -
Morton High School
08.2011 - 05.2015
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<ul> <li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li> <li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li> <li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li> <li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li> <li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li> <li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li> <li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li> </ul> at United States Agency of International Development (USAID)<ul> <li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li> <li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li> <li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li> <li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li> <li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li> <li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li> <li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li> </ul> at United States Agency of International Development (USAID)