Samantha Warner
Equifax
Fenton,MO
1
Language
15
years of professional experience
Offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes. Ready to use and develop my customer service and problem-solving skills in Property Management role.
Work History
Technical Support Lead
4 Months- Researched and diagnosed client-reported data issues/errors, identifying root causes
- Tested and implemented solutions to align with customer expectations
- Research and diagnose client reported data issues/errors to determine root cause
- Analyzed complex issues, delivering resolutions to enhance customer satisfaction
- Communicate professionally with internal and external stakeholders
- Train on new and existing processes.
- Prioritize workload and manage personal work queue effectively
Customer Care Representative
5 Years 6 Months- Handled approximately 300 inbound calls per week, answering customer inquiries and resolving transportation scheduling issues.
- Take calls from employees to answer any questions they may have and also take any escalated supervisor calls.
- Facilitated overnight training for new hires to enhance their skills and prepare them for job responsibilities.
- Addressed employee inquiries and managed escalated supervisor calls to provide timely resolutions.
Insurance Interviewer
2 Years 2 Months- Demonstrated professionalism, patience, and efficiency to enhance customer satisfaction and foster loyalty.
- Typed applicant responses verbatim during interviews.
- Collected comprehensive medical, financial, occupational, and avocation histories during interviews to support accurate risk assessment.
- Learn the specific requirements stipulated by each client company.
Assistant Sales Representative
2 Years 2 Months- Maintained high energy and enthusiasm to foster a motivating work environment.
- Generated additional revenue through effective sales techniques, enhancing overall sales performance.
- Attended sales conferences to enhance relationship building and closing techniques, leading to stronger client connections.
Business Development Coordinator
10 Months- Scheduled appointments with potential clients to facilitate timely follow-ups
- Managed business correspondence through mail, email, and fax to ensure clear communication
- Analyzed business properties to project potential future tax savings for clients
- Maintained up to date records at all times
Customer Service Specialist
1 Year 6 Months- Greeted guests with warm, friendly welcome to enhance customer experience.
- Greet all guests with warm, friendly welcome.
- Created an inviting and secure atmosphere to enhance employee and guest experiences.
- Documented and resolved customer satisfaction issues promptly to ensure positive service outcomes.
- Maintained inventory log and placed orders to restock supplies.
Education
High School or Equivalent Diploma - General
Skills
Customer service-focused
Adaptable
Data analysis
Critical thinking
Technical sales
Communication skills
Technical troubleshooting
Software troubleshooting
Microsoft Office
Microsoft excel
Computer skills
Software applications
Languages
English
Timeline
Technical Support Lead
Equifax
04.2026 - CurrentRead More
Customer Care Representative
Medical Transportation Management
10.2016 - 04.2022Read More
Insurance Interviewer
Quest Diagnostics
09.2014 - 11.2016Read More
Business Development Coordinator
Joseph C. Sansone Company
04.2013 - 02.2014Read More
Assistant Sales Representative
National Vehicle Protection Services
10.2012 - 12.2014Read More
Customer Service Specialist
Big Lots
10.2011 - 04.2013Read More
Ritenour Senior High
High School or Equivalent Diploma from General
Read More