Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Webber

Elyria,OH

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Secretary Labor & Delivery- PRN

Mercy Health Lorain
Lorain, OH
01.2019 - Current
  • Greeted patients upon arrival, collected medical history and verified insurance coverage.
  • Prepared patient charts for physicians/nurses prior to appointments, including updating existing information.
  • Managed front office customer service, appointment check-ins, and administration tasks to maintain efficient workflow.
  • Maintained accurate patient records and filing systems according to established policies and procedures.
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.
  • Ordered and maintained supply inventory for medical office.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Documented and responded to incoming correspondences to address questions and/or concerns.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel.
  • Made outgoing calls to appropriate healthcare offices or hospitals to obtain new patient medical records.
  • Conducted patient intake interviews to collect medical information.
  • Verified patient demographics and insurance information prior to each visit or procedure.
  • Created new patient files when needed and ensured that all documents were properly filed in each file folder.
  • Performed data entry tasks related to patient information into various databases.
  • Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
  • Communicated with patients with compassion while keeping medical information private.
  • Compiled physical and digital documents, charts and reports.

Returns Associate- Part Time

Marshalls
Avon, OH
11.2023 - 03.2024
  • Provided superior customer service by addressing questions promptly and courteously.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted store loyalty programs by offering discounts on future purchases when appropriate.
  • Ensured that all merchandise was accurately priced prior to processing a return or exchange.
  • Utilized point-of-sale system to process refunds or exchanges quickly and efficiently.

Crew Leader

Wendy's
Westlake, OH
11.2011 - 01.2018
  • Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Provided technical support to crew members when operating machinery or equipment.
  • Ensured compliance with all health and safety regulations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Responded promptly to customer inquiries concerning services provided by the crew.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Clearview High School
Lorain, OH
05-2014

Some College (No Degree) - Completion of Medical Coding Certificate

Lorain County Community College
Elyria, OH

Skills

  • Electronic Recordkeeping
  • Customer Service
  • HIPAA/PHI
  • Knowledge of Microsoft Office
  • Excellent Communication
  • Clinical Support
  • Database Administration
  • Medical Terminology
  • Office Reception
  • Critical Thinking Abilities
  • EMR Updating
  • Verifying Data Accuracy
  • Document Preparation
  • Collecting Information
  • Payment Collection

Certification

  • CPR/BLS Certified
  • Completion of Medical Coding

Timeline

Returns Associate- Part Time

Marshalls
11.2023 - 03.2024

Medical Secretary Labor & Delivery- PRN

Mercy Health Lorain
01.2019 - Current

Crew Leader

Wendy's
11.2011 - 01.2018

High School Diploma -

Clearview High School

Some College (No Degree) - Completion of Medical Coding Certificate

Lorain County Community College

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Samantha Webber