Samantha West
Sitka
Summary
To obtain long term employment with opportunities for advancement with proven dedication and willingness to learn new things and different departments to help team operate efficiently. Working with in the customer service administrative industry.
Motivated self-starter/ team player willing to take on additional tasks and learn new things to promote team growth/success. Top goal to maintain smooth operations and positive guest and employee experience.
Reliable and honest employee skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
22
22
years of professional experience
Work History
Custodian
Halibut Point Marine Svc LLC
03.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping.
- Checked in and stocked inventory throughout facility.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Enhanced workplace cleanliness by diligently following sanitation protocols and procedures.
- Attended to building parking lots and grounds each day to keep outside areas clean and neat.
- Assisted in the documentation of sanitation processes, facilitating smooth handover between shifts and promoting consistency across teams.
Custodian
Ahtna Inc
03.2023 - Current
- Clean FAA FLIGHT STATION
- Follow Strict Guidelines from FAA
- Perform cleaning the floors, shampooing rugs, washing walls and glass, and removing garbage & notifying management any need for repairs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained well-organized supply closet for easy access to necessary tools.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Cruise Ship Representative
Sitka Sound Cruise Terminal
03.2023 - 10.2023
- Information for cruise ship passengers
- Following daily routine duties, maintain records
- Communicate closely with terminal managers dispatch to all bus drivers
- Set up and break down stands guiding tourists to correct buses for safe return to departing ships
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided assistance to tourists with special needs or disabilities by offering additional support during boarding procedures at down town location
Bartender & Custodian
American legion post 13
05.2022 - 01.2023
- After preforming bar closing duties begin Janitorial Tasks
- Fully Cleaning the facility prepping and preparing for the following day
- Wiping down tables and all seating areas
- Vacuuming carpeted areas, Sweeping and moping dance floor, As well as refreshing All restrooms
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Cleaner
Always Clean Janitorial
10.2021 - 05.2022
- Keep buildings in clean and orderly condition
- Clean floors, shampoo rugs, wash walls and glass, and removing waste
- For commercial and residential contracts
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
General and Operations Managers
ASPEN HOTEL SITKA
07.2017 - 11.2021
- Manage and operate 71 room hotel and 30 employees peak season
- Scheduling, Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments
- Responsibilities include formulating policies, managing daily operations reports and payroll
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Streamlined rent collection processes for increased efficiency and fewer late payments.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
Bartender Server
Westmark Hotel
06.2021 - 09.2021
- Mix and serve drinks to patrons, directly or through waitstaff
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Store Clerk
Sitka white elephant
07.2016 - 07.2017
- Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers
- Keep store neat and tidy
- Bring in and process donations & price items for sale
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
Front Desk Agent
Sitka Super 8
11.2013 - 08.2016
- Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Managed high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Resolved service-related problems and documented actions in system.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Bartender Manager
Victoria's Pour House
01.2011 - 01.2014
- Mix and serve drinks to patrons, directly or through waitstaff
- Open and closing of bar
- End of night reports and deposits
- Liquor orders and store runs
- Serving food from restaurant to bar, employee schedule
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Coordinated private events at venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Collaborated with other department supervisors to create seamless guest experience throughout establishment.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Front Desk/Housing Manager
Sitka Hotel
07.2012 - 01.2014
- Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Busser/Assistant Server
Dennys Restaurant
01.2009 - 05.2011
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Front Desk Agent
Days Inn Hotel
01.2008 - 01.2011
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Increased security measures within hotel by performing regular property walks and monitoring surveillance systems throughout night.
- Maintained thorough records of all nightly transactions, ensuring proper documentation for future reference.
- Reduced discrepancies in revenue reports by thoroughly verifying room rates, taxes, and fees on nightly basis.
Desk Clerk/Front Desk Night Auditor
Sitka Hotel
02.2003 - 10.2009
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk area, ensuring welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Collected room deposits, fees, and payments.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
- Enhanced guest experience by providing personalized recommendations for local attractions, restaurants, and events based on individual preferences and interests.
- Conducted regular inventory audits of supplies needed at front desk area, ordering replacements as necessary to avoid running out of essential items.
Server
Victoria's Restaurant
08.2006 - 12.2008
- Waiters and waitresses take orders and serve food and beverages to customers in dining establishments
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
Education
High School Equivalency Diploma -
Pacific High School
Sitka, AK12.2001
TAP-Training for Alcohol Professionals -
CHARR
Sitka, AK11.2022
Food Server Certificate -
State of Alaska
Sitka, AK06.2020
Skills
- Motivated self-starter/ team player willing to take on additional tasks and learn new things to promote team growth/success Top goal to maintain smooth operations and positive guest and employee experience
- Work independently
- Cleaning and sanitizing
- Responsible and dependable
- Attention to detail
- Cleaning expertise
- Damage reporting
- Facility opening and closing
- Preventive Maintenance
- Facility Access control
- Sweeping and mopping
- Trash collection and removal
Activities
- New Business of the Year, Aspen Suites Sitka AK, 2018
- Vice President, Non Profit Organization White Elephant Thrift Store, 2017-2019
Personal Information
Willing To Relocate: True
Available to start work immediately
True
Timeline
Custodian
Halibut Point Marine Svc LLC
03.2023 - Current
Custodian
Ahtna Inc
03.2023 - Current
Cruise Ship Representative
Sitka Sound Cruise Terminal
03.2023 - 10.2023
Bartender & Custodian
American legion post 13
05.2022 - 01.2023
Cleaner
Always Clean Janitorial
10.2021 - 05.2022
Bartender Server
Westmark Hotel
06.2021 - 09.2021
General and Operations Managers
ASPEN HOTEL SITKA
07.2017 - 11.2021
Store Clerk
Sitka white elephant
07.2016 - 07.2017
Front Desk Agent
Sitka Super 8
11.2013 - 08.2016
Front Desk/Housing Manager
Sitka Hotel
07.2012 - 01.2014
Bartender Manager
Victoria's Pour House
01.2011 - 01.2014
Busser/Assistant Server
Dennys Restaurant
01.2009 - 05.2011
Front Desk Agent
Days Inn Hotel
01.2008 - 01.2011
Server
Victoria's Restaurant
08.2006 - 12.2008
Desk Clerk/Front Desk Night Auditor
Sitka Hotel
02.2003 - 10.2009
High School Equivalency Diploma -
Pacific High School
TAP-Training for Alcohol Professionals -
CHARR
Food Server Certificate -
State of Alaska
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