Autumn Mulligan

• Interviewed and hired all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Managed a 3 shift schedule in a 24/7 department to ensure coverage.
• Act as after hours support for staff members in training.
• Communicate with admitting supervisor about shared Inpatient responsibility to ensure accurate data collection.
• Collaborated with department manager to maintain daily operations.

• Engaged with patients to provide critical information.
• Trained new staff on filing, phone etiquette and other office duties.
• Delivered support to medical staff in completion of patient paperwork.
• Greeted and assisted patients with check-in procedures.
• Provided excellent customer service to patients and medical staff.
• Provided Support to Patient Access Supervisor and team.
• Acted as a liaison between ED and Admitting staff.
• Filled in as supervisor when acting supervisor was out of office.
• Provided after hours support to ED trainees.

• Stayed calm under pressure to and successfully dealt with difficult situations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Facilitated communication between patients and various departments and staff.
• Trained all new ED PAR's on on ED workflow, policies and procedurers.

Responsibilities include but not limited to:

• Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
• Obtain patient's insurance information and determined eligibility for benefits for specific services rendered
• Perform patient scheduling and registration functions to serve as initial contact point for medical office visits
• Provide excellent customer service by promptly answering patient and staff inquiries
• Engage with patients and staff to provide critical information
• Stay calm under pressure and successfully deal with difficult situations

As the owner and manager of my business, my responsibilities have been all encompassing in regards to running a business. Responsibilities included but not limited to:

• Took orders through an online website and filled them over live video feed
• Managed customer accounts, packaged and shipped orders out in a timely manner
• Sourced vendors, ordered product and maintained consistent quality customer service
• Worked one on one with customers to ensure satisfaction with their orders
• Spent ample time researching and creating interactive methods of of online shopping and marketing to give my customers a one of a kind and individual experience

Responsibilities included but not limited to:

• Navigated vessel and maintained safety standards during hours of operation
• Operated hydraulic run fishing gear to bring fish aboard, cleaning and icing fish following buyers standards and order of operation
• Trained new employees on how to navigate, maintain buyers standards, maintain safe operations and how to properly process fish
• Maintained accounts (incoming & outgoing), statements and tax information pertaining to the captains self employment

Responsibilities included but not limited to:

• Ensured customer satisfaction during shopping experience in person and over the phone
• Maintained and accurately presented inventory
• During the last half of my time at True Value, I was entrusted with calculating store earning on a weekly basis
• I wrote an employee handbook to help assist training new employees
• I trained new employees upon hire on how to execute transactions and display proper customer service practices

I worked for AC Value Center as a Customer Service Rep. and Inventory Clerk on an as need basis over multiple years.

Job Responsibilities included but not limited to:

• Conducted and became familiar with inventory procedures on a regular basis
• Observed and maintained an up to date knowledge base of store policies, sales, purchases and returns
• Developed client relationships and filled large orders for local fishermen
• Retained a courteous demeanor during interactions and transactions with customers