Kraig Renken
Waunakee,WI
Summary
Dynamic Patient Access Supervisor with expertise in team management, effective problem solving, and HIPAA compliance. Proven ability to streamline processes and enhance patient experience, driving efficiency in healthcare operations.
Experienced with overseeing patient access operations to ensure seamless and efficient processes. Utilizes strong leadership abilities to guide teams in delivering top-tier patient service. Track record of implementing effective workflow solutions and maintaining high levels of patient satisfaction.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
UW Health
Madison, WI
11.2014 - Current
- Supervised patient registration and scheduling operations, ensuring timely and accurate processing of patient information.
- Trained staff on best practices for patient access protocols and software systems to improve service delivery.
- Implemented workflow enhancements that increased efficiency in patient check-in processes and reduced wait times.
- Collaborated with clinical teams to streamline communication between departments regarding patient admissions and discharges.
- Developed training materials for onboarding new team members, promoting consistency in patient access procedures.
- Monitored key performance indicators to assess departmental effectiveness and identify areas for improvement.
- Led initiatives to enhance patient experience through feedback collection and process adjustments based on findings.
- Ensured compliance with healthcare regulations and organizational policies related to patient access services.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
Pharmacy Supervisor
UW Health
Madison, WI
07.2007 - 11.2018
- Supervised daily pharmacy operations, ensuring compliance with regulations and protocols.
- Led staff training programs, enhancing team performance and service quality.
- Implemented inventory management systems to optimize medication distribution efficiency.
- Collaborated with healthcare providers to ensure accurate medication therapy management.
- Conducted performance evaluations, providing constructive feedback to support professional growth.
- Coordinated interdisciplinary meetings to align pharmacy services with patient care objectives.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Spearheaded initiatives to reduce waste within the pharmacy department, promoting environmental sustainability in addition to cost savings.
Pharmacist Assistant
UW Health
Madison, WI
08.2000 - 07.2007
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring availability of essential pharmaceutical supplies.
- Trained new staff on pharmacy procedures and operational protocols.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
Pharmacy Technician
Craven Regional Medical Center
New Bern, NC
04.1998 - 04.2000
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Compounded and dispensed medications according to physician prescriptions and established protocols.
- Assisted in training new pharmacy staff on operational procedures and compliance standards.
- Lead evening technician responsible for the IV Room and all compounding of IV meds.
Pharmacy Technician
National Naval Medical Center
Bethesda, MD
07.1995 - 04.1998
- Implemented workflow improvements, enhancing efficiency in prescription processing and customer service.
- Developed and maintained strong relationships with patients, providing education on medication usage and side effects.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Mentored junior technicians to promote adherence to safety guidelines and best practices in pharmacy operations.
- Conducted regular audits of medication storage areas, ensuring compliance with regulatory requirements.
Pharmacy Technician
Hopedale Medical Complex
Hopedale, IL
07.1994 - 07.1995
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Compounded intravenous medications.
- Lead Pharmacy Technician on the inpatient unit.
Pharmacy Technician
St. Louis University Hospital and Washington University School of Medicine
St Louis, MO
08.1992 - 07.1994
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Medication Order entry into our computer system.
- Compounding intravenous medications in a sterile hood.
- Delivering medications to all the units.
- Collecting payments for prescriptions using cash register.
Gas Station Attendant
Shell Gas Station
Bloomington, IL
08.1991 - 08.1992
- Managed daily fuel inventory and restocked supplies as needed.
- Assisted customers with fuel purchases and answered inquiries efficiently.
- Operated cash register, processed transactions, and maintained accurate records.
- Ensured compliance with safety protocols and environmental regulations consistently.
Gas Station Attendant
WareCo Gas Station
Mason City, IL
06.1988 - 07.1991
- Trained new staff on operational procedures and customer service techniques.
- Monitored service station equipment for functionality and arranged repairs promptly.
- Developed strong rapport with regular customers, fostering community relationships effectively.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Grocery Store Associate
Johnson's Super Value
Mason City, IL
06.1985 - 07.1988
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked shelves efficiently, ensuring optimal product placement and availability.
- Maintained cleanliness and organization of store areas to uphold safety standards.
- Operated cash register, processed transactions accurately, and handled cash securely.
Education
High School Diploma -
Mason City High School
Mason City, IL05-1988
Skills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Strong leadership
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Customer follow-up
- Money handling
- Training coordination
Certification
- UW Health ay Lead Certified, UW Health
Timeline
Patient Access Supervisor
UW Health
11.2014 - Current
Pharmacy Supervisor
UW Health
07.2007 - 11.2018
Pharmacist Assistant
UW Health
08.2000 - 07.2007
Pharmacy Technician
Craven Regional Medical Center
04.1998 - 04.2000
Pharmacy Technician
National Naval Medical Center
07.1995 - 04.1998
Pharmacy Technician
Hopedale Medical Complex
07.1994 - 07.1995
Pharmacy Technician
St. Louis University Hospital and Washington University School of Medicine
08.1992 - 07.1994
Gas Station Attendant
Shell Gas Station
08.1991 - 08.1992
Gas Station Attendant
WareCo Gas Station
06.1988 - 07.1991
Grocery Store Associate
Johnson's Super Value
06.1985 - 07.1988
High School Diploma -
Mason City High School