Lia Wood
Southwest City,MO
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems. Team-oriented self-starter, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
7
7
years of professional experience
Work History
Patient Access Supervisor
Ozarks Community Health Center
Gravette, AR
06.2025 - Current
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Treatment Coordinator/Office Administrative Assistant
Bentonville Family Dentistry
Bentonville, AR
12.2024 - 06.2025
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Explained treatment choices to patients and helped determine best options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Dental Office Assistant/Treatment Coordinator
Allison Fowler DDS
Dallas, TX
12.2018 - 09.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Associate of Arts - General
Dallas College
05-2023
Skills
- Appointment scheduling
- Strong leadership
- Insurance verification
- Effective problem solving
- Healthcare
- Quality assurance
- Fee collection
- Payment processing
- Eligibility determination
- Process improvement
- Insurance company billing
- Relationship building
- Multitasking and organization
- Referral coordination
- Team leadership
- Patient education
- EMR
- Financial procedures adherence
- Problem-solving
- Team collaboration
- Conflict resolution
- Customer service
- Training coordination
Timeline
Patient Access Supervisor
Ozarks Community Health Center
06.2025 - Current
Treatment Coordinator/Office Administrative Assistant
Bentonville Family Dentistry
12.2024 - 06.2025
Dental Office Assistant/Treatment Coordinator
Allison Fowler DDS
12.2018 - 09.2023
Associate of Arts - General
Dallas College