Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Rachael Beane

Alton,IL

Summary

Patient-focused Supervisor equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference with 8+ years experience.

Overview

4
4
years of professional experience

Work History

Patient Access Supervisor

BJC Hospital
Alton , IL
01.2022 - Current
  • Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
  • Ensured all policies and procedures related to patient access were followed.
  • Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
  • Monitored employee performance and provided feedback on areas of improvement.
  • Managed workflow within the department to ensure timely completion of tasks.
  • Provided guidance to team members when needed to help them complete their duties efficiently.
  • Created reports for management regarding daily operations of the department.
  • Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
  • Addressed customer complaints promptly and professionally.
  • Prepared monthly summary reports highlighting key metrics within the department.
  • Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
  • Recruited, hired and trained new medical and facility staff.

Sleep Technologist

Bjc Heathcare
Alton, IL
02.2020 - 01.2022
  • Performed polysomnography, attended to patient needs during sleep studies and monitored patient data throughout the night.
  • Assisted in the setup of equipment for sleep studies, including EEG, EOG, EMG, ECG and respiratory monitoring devices.
  • Maintained accurate records of sleep study results and provided feedback on patient progress to physicians.
  • Conducted a variety of tests such as pulse oximetry, apnea testing and multiple sleep latency test.
  • Provided education to patients regarding their diagnosis and treatment options for sleep disorders.
  • Created comprehensive reports summarizing patient assessments and diagnoses following each sleep study.
  • Monitored vital signs throughout the duration of the study to ensure patient safety and comfort levels were maintained.
  • Calibrated all necessary equipment before each study was conducted according to established protocols.
  • Analyzed collected data from polysomnogram recordings using specialized software programs designed specifically for this purpose.
  • Responded promptly to emergency situations that may arise during a study or other clinical setting involving patients with sleep disorders.
  • Attended continuing education courses related to new developments in the field of Sleep Technology.

Education

Bachelor of Science - Health Psychology

Greenville College
Greenville, IL

Skills

  • Customer Service
  • Patient Care Coordination
  • Patient Chart Maintenance
  • Patient Information Verification
  • Patient Registration
  • Team Supervision
  • Team Collaboration
  • Multitasking And Organization
  • Interdepartmental Collaboration
  • New Staff Training
  • Patient Check-In
  • Customer Assistance
  • Patient Documentation
  • Team Leadership
  • New Staff Mentoring
  • Inpatient Registration
  • Appointment Scheduling
  • Co-Payment Collection
  • Complaint Processing
  • Insurance Company Knowledgeable
  • Patient Flow Management
  • Administrative Supervision
  • Healthcare Operations
  • Insurance Coverage Verification
  • Attention To Detail
  • Medical Coding And Billing
  • Process Improvement
  • Flexible Schedule
  • Scheduling
  • Healthcare Documentation
  • Data Entry
  • Front Desk Operations
  • Phone And Email Etiquette
  • Healthcare System Navigation
  • Pre-Admission Requests

Affiliations

  • Coach youth indoor soccer
  • Play soccer on a COED indoor team
  • Serve on our worship team at church

References

References available upon request.

Timeline

Patient Access Supervisor

BJC Hospital
01.2022 - Current

Sleep Technologist

Bjc Heathcare
02.2020 - 01.2022

Bachelor of Science - Health Psychology

Greenville College

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Rachael Beane