Sherell Williams
UF Health St Johns
Saint Augustine,FL
27
years of professional experience
Dedicated healthcare professional with experience leading registration teams and supporting accurate patient intake. Strengths include customer service, insurance knowledge, EMR updating, and process improvement. Committed to efficient operations and a positive patient experience.
Work History
Patient Access Supervisor
2 Years 3 Months- Track [number] patient registrations daily across assigned registration areas to support steady front-end operations.
- Supervise patient access staff across assigned registration areas and coordinate daily workflow coverage.
- Provide training to new hires on area workflows and support ongoing staff knowledge development.
- Assist with performance evaluations, corrective action plans, payroll processing, time tracking, and PTO requests.
Patient Registration Rep II
10 Months- Processed [number] patient registrations weekly with accurate demographic updates and front-desk coordination.
- Collected copayments and processed point-of-service transactions at check-in with accuracy and professionalism.
- Scheduled appointments, managed changes, and kept patient calendars organized for smooth visit flow.
- Maintained HIPAA-compliant handling of patient information while protecting confidentiality across registration activities.
- Provided clinical staff support by resolving registration concerns and coordinating prompt follow-up on issues.
- Applied registration quality audits and process improvement to strengthen accuracy and front-desk consistency.
Preop Unit Secretary
10 Months- Managed unit communications between nursing staff and providers to support timely coordination of pre-op activity.
- Updated electronic medical records and maintained accurate patient charts in the hospital system.
- Provided clerical support through filing, faxing, photocopying, and data entry of patient information.
Patient Registration Team Lead
1 Year 9 Months- Trained new team members on hospital registration procedures and daily workflows to support consistent onboarding.
- Communicated updates to supervisors and staff to keep registration operations aligned and shifts covered.
- Applied policy understanding to support compliance with company procedures across the team.
Surgical Preregistration Assistant
2 Years 11 Months- Verified demographic and insurance coverage data for surgeries and outpatient procedures.
- Updated authorization records and flagged precertification needs for the correct department or physician office.
- Explained patient responsibility by phone or in person with clear, empathetic communication.
- Applied registration quality audits to strengthen record accuracy and support process improvement.
Patient Registration Asst
4 Years 1 Month- Verified insurance coverage through eligibility systems and vendors to confirm benefits before patient registration.
- Completed consent forms and compliance documentation accurately while supporting registration quality audits.
- Maintained HIPAA privacy standards and handled customer calls regarding registration questions and issues.
Program Assistant
3 Years 3 Months- Verified insurance coverage and prior authorization details for incoming patient appointments.
- Updated EMR records with current patient information and completed documentation after registration.
- Supported scheduling needs by coordinating patient appointments and confirming visit details.
- Collected point-of-service payments and recorded receipts for completed visits.
Medical Records Tech
3 Years 10 Months- Supported patient check-in workflows by confirming demographics, forms, and required documentation before visits.
- Reviewed records for missing or inconsistent information and routed issues for correction promptly.
- Helped coordinate scheduling details and patient intake information to keep front-end operations organized.
- Entered and updated patient information in records systems with careful attention to completeness and accuracy.
- Handled general problem solving for registration, documentation, and file access issues during daily operations.
- Performed registration quality audits to identify missing fields, duplicate entries, and documentation gaps.
Centralize Yard Operations Clerk
4 Years 6 Months- Updated operational logs and status notes to support accurate handoffs between shifts.
- Entered movement details into centralized records with careful attention to dates, times, and destination information.
- Coordinated with yard personnel to confirm schedule changes and keep dispatch information aligned.
- Maintained organized paper and electronic files for operational reference and audit readiness.
- Supported daily yard operations by tracking routine clerical requests and updating records promptly.
- Verified incoming paperwork for completeness and routed missing information to the appropriate contact.
- Tracked outstanding clerical items and closed routine requests once required information was received.
- Monitored pending items and followed up on unresolved paperwork to keep work moving.
Education
High School Diploma
Skills
Patient registration
Process improvement
Insurance verification
Health insurance knowledge
Epic scheduling
Policy understanding
Prior authorization
EMR updating
Staff training
Problem-solving
Team leadership
Customer service
Problem solving
Strong empathy
Registration quality audits
Point-of-service collections
Education and Training
other
Timeline
Patient Access Supervisor
UF Health St Johns
07.2024 - CurrentRead More
Patient Registration Rep II
Baptist Primary Care
09.2023 - 07.2024Read More
Preop Unit Secretary
Flagler Hospital
11.2022 - 09.2023Read More
Patient Registration Team Lead
Flagler Hospital
02.2021 - 11.2022Read More
Surgical Preregistration Assistant
Flagler Hospital
12.2019 - 11.2022Read More
Patient Registration Asst
Flagler Hospital
11.2015 - 12.2019Read More
Program Assistant
Epic Community Services
07.2009 - 10.2012Read More
Medical Records Tech
American Red Cross
03.2004 - 01.2008Read More
Centralize Yard Operations Clerk
Norfolk Southern Railroad
08.1999 - 02.2004Read More
Bayside High School
High School Diploma
Read More