April Yosko
Comfort,TX
Summary
Compassionate Patient Access Supervisor well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
10
10
years of professional experience
Work History
Patient Access Supervisor
Peterson Health
Kerrville, Texas
01.2015 - Current
- Managed workflow within the department to ensure timely completion of tasks.
- Developed medical programs that promoted community health and research.
- Coordinated work activities and scheduling staff.
- Cover in multiple areas within department.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Monitored employee performance and provided feedback on areas of improvement.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Created reports for management regarding daily operations of the department.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Communicated financial obligations to patients and collected fees at time of service.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Evaluated current systems used in patient access and recommended changes as necessary.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained a safe environment by enforcing safety regulations at all times.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Recruited, hired and trained new medical and facility staff.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Identified opportunities for streamlining processes within the department while maintaining quality standards.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Addressed customer complaints promptly and professionally.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Verified demographics and insurance information to register patients in computer system.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Ensured all policies and procedures related to patient access were followed.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Assisted with resolving any issues that arose during the registration process.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assembled registration paperwork and placed identification bands on patient.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Tivy High School
Kerrville, Texas06-2002
Skills
- HIPAA compliance
- Healthcare
- Effective problem solving
- Appointment scheduling
- Revenue cycle management
- Insurance verification
- Team management
- Strong leadership
- Patient identity verification
- Registration management
- Patient check-in
- Friendly and outgoing
- Process improvement
- Verbal and written communication
- Conflict resolution
- Information collection
- Training coordination
- Fee collection
- Health insurance knowledge
- Problem-solving
- Customer service
- Data entry
- Team leadership
- Money handling
- Strong empathy
- Eligibility determination
- Registration and admissions
- Work quality evaluation
- Team collaboration
- Complaint processing
- Payment processing
- Financial procedures adherence
- Patient registration
- Customer follow-up
- Phone and email etiquette
- Relationship building
- Scheduling diagnostic procedures
- Multitasking and organization
Timeline
Patient Access Supervisor
Peterson Health
01.2015 - Current
High School Diploma -
Tivy High School