Kathleen Canas
Boynton Beach,FL
Summary
Driven Patient Access Supervisor with a proven track record at Parallon, enhancing operational efficiency and customer satisfaction through effective problem-solving and team management. Skilled in HIPAA compliance and insurance verification, I excel in fast-paced environments, significantly improving service delivery by implementing quality assurance measures and fostering strong insurance provider relationships.
Overview
30
30
years of professional experience
Work History
Patient Access Supervisor
Parallon
10.2009 - Current
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
Scheduling Lead
HCA JFK Hospital
08.1994 - 10.2009
- Improved customer satisfaction with timely appointment scheduling and accurate resource allocation.
- Managed open communication channels between department and Physician offices enabling smooth collaboration for efficient schedule management.
- Excellent communications and customer service skills.
- Highly adaptable and works well with others.
- Ability to work independently in a fast pace, Environment.
- Self-directed concentrated on enhancing customer satisfaction.
Education
General Business Office
James Sprunt Community College
Kenansville, NC06.1984
GED -
James Sprunt Community College
Kenansville, NC03.1982
Skills
- HIPAA Compliance
- Effective problem solving
- Team Management
- Insurance Verification
- Multitasking and Organization
- Phone and Email Etiquette
- Medical Terminology
- Scheduling Diagnostic Procedures
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Registration and Admissions
Timeline
Patient Access Supervisor
Parallon
10.2009 - Current
Scheduling Lead
HCA JFK Hospital
08.1994 - 10.2009
General Business Office
James Sprunt Community College
GED -
James Sprunt Community College
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