Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Westbrook

923 Cr 2415 Honey Grove

Summary

Dynamic and results-oriented professional with a proven track record at United Rentals, enhancing customer satisfaction and sales through service excellence and insightful product recommendations. Skilled in customer engagement and maintaining a strong detail orientation, I have significantly contributed to safety policy development and operational efficiency. Expert in prioritizing urgent tasks and fostering strong client relationships.

Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.

Overview

15
15
years of professional experience

Work History

Inside Sales Representative

United Rentals
06.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.

Environmental Services Housekeeper

Baylor Scott and White Surgical Hospital
10.2018 - 06.2023
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment. trainer
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Trained all new employee about protocols, job duties and managed the night shift.

Truck Dispatcher

Signature Towing
04.2015 - 10.2018
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.

Air Force Field Medic

Air Force
10.2009 - 06.2012
  • Provided emergency medical assistance, stabilizing patients in critical situations.
  • Assisted in field operations, enhancing patient outcomes with timely interventions.
  • Conducted initial assessments to identify medical needs and prioritize treatment.
  • Improved response times by quickly assessing and addressing injuries.

Education

High School Diploma -

Leonard High School
Leonard TX
06-2009

Skills

  • Service Excellence
  • Strong Detail Orientation
  • Proficient in Customer Engagement
  • Dynamic Presence

Timeline

Inside Sales Representative

United Rentals
06.2023 - Current

Environmental Services Housekeeper

Baylor Scott and White Surgical Hospital
10.2018 - 06.2023

Truck Dispatcher

Signature Towing
04.2015 - 10.2018

Air Force Field Medic

Air Force
10.2009 - 06.2012

High School Diploma -

Leonard High School

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Samantha Westbrook