Samantha Westrick

• Supervised shift operations to maintain fast, accurate service during peak rush periods.
• Trained crew members on order accuracy, customer service, and Domino's service standards.
• Monitored food preparation, oven timing, and product quality for consistent pizza output.
• Handled cash drawers, POS transactions, and register reconciliation with accuracy.
• Resolved customer concerns quickly to protect service quality and customer satisfaction.

• Resolved escalated customer concerns with store policy compliance and de-escalation techniques.
• Supervised customer service desk operations, ensuring accurate returns, exchanges, and issue resolution.
• Trained associates on Kohl's service standards, cash handling, and customer interaction procedures.
• Coordinated front-end workflow to support checkout efficiency and service coverage during peak traffic.
• Monitored register accuracy, transaction exceptions, and fraud-prevention procedures.
• Maintained organized service records, ensuring timely communication and consistent customer support.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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• Led women's department floor execution, maintaining zoning, recovery, and replenishment standards
• Trained associates on merchandising priorities, register procedures, and customer service expectations
• Coordinated fitting room organization, go-backs, and merchandise flow to support shopping experience
• Monitored inventory accuracy, identifying stock gaps and partnering on backroom replenishment
• Supported visual merchandising changes, updating displays and signage to match brand presentation
• Developed strong relationships with customers, resulting in repeat business and positive reviews.

• Exhibited strong personal responsibility in job duties.
• Skilled at working independently and collaboratively in a team environment.
• Assisted customers with finding "the perfect fit"
• Maintained the cleanliness of the department and surrounding areas.

• Resolved customer concerns with accurate product, pricing, and policy information.
• Processed returns, exchanges, and refunds using POS systems.
• Assisted shoppers with merchandise location, sizing, and fitting room support.
• Supported checkout efficiency by scanning items, handling payments, and balancing transactions.
• Trained new team members on service standards, register procedures, and customer interactions.
• Guided customers through order pickup, shipment tracking, and online return processes.

• Handled in-take of clothing and properly digitized each article into a digital system for efficiency.
• Assisted customers in person and over a multiline phone

maintained cleanliness of lobby.

• Handled cash/card transactions while retrieving customers clothing.