Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samantha Wilson

Frankfort

Summary

Adept at prescription processing and fostering team collaboration, I enhanced patient satisfaction and operational efficiency at Walgreens Boots Alliance. Leveraging fast typing speed and exceptional customer service skills, I contributed to significant process improvements and supported the development of junior technicians, underscoring my commitment to excellence and teamwork in high-volume pharmacy settings.

Overview

13
13
years of professional experience
2
2
Certification

Work History

Data Entry Pharmacy Technician

SelectRx
11.2022 - Current
  • Contributed to a positive work environment through effective communication with colleagues, providing assistance when needed.
  • Supported the pharmacy''s commitment to exceptional patient care by actively participating in process improvement initiatives.
  • Played an essential role in achieving daily operational goals within the pharmacy team through consistent execution of assigned tasks.
  • Proficient in the three major departments in data entry. Escripts, Cycle, And New Patient.
  • Consistently strives to help each department as needed.

Pharmacy Technician

Capital Pharmacy and Medical Equipment
08.2021 - 11.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Senior Certified Pharmacy Technician

Walgreens Boots Alliance
08.2012 - 08.2021
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Assisted Pharmacist with MTM's
  • Set up vaccine clinics for covid19 and provided shots to the community.

Education

High School Diploma -

Warren Central High School
Indianapolis

Skills

  • Customer service
  • Prescription processing
  • Fast typing speed
  • HIPAA compliance
  • Accurate data entry
  • Software navigation
  • Problem-solving skills
  • Team collaboration
  • Medication therapy management

Certification

  • Pharmacy Technician Certification Board (PTCB).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
  • CPR/AED Certification

Timeline

Data Entry Pharmacy Technician

SelectRx
11.2022 - Current

Pharmacy Technician

Capital Pharmacy and Medical Equipment
08.2021 - 11.2022

Senior Certified Pharmacy Technician

Walgreens Boots Alliance
08.2012 - 08.2021

High School Diploma -

Warren Central High School

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Samantha Wilson