Samantha Wimsett
Orlando
Summary
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Overview
4
4
years of professional experience
Work History
FOH Team Member
Chili's Restaurant
Orlando, FL
05.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Served customers with respect and in a timely manner.
- Prepared to-go orders efficiently, ensuring accuracy and quality of food presentation
- Communicated effectively with kitchen staff to ensure order accuracy and quality.
- Worked efficiently in all aspects of the front of house team.
Cashier (Seasonal)
HomeGoods
Clearwater, FL
09.2023 - 12.2023
- Assisted the company by providing assistance during the busy holiday season.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Representative
CSA Palm Harbor
Palm Harbor, FL
06.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Science - Political Science (Pre-Law)
University of Central Florida
Orlando, FL05.2028
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Palm Harbor University Highschool
Palm Harbor, FL05.2024
Skills
- Customer service
- Leadership
- Guest services
- Order taking
- Greeting guests
- Money handling
- Serving
Timeline
FOH Team Member
Chili's Restaurant
05.2025 - Current
Cashier (Seasonal)
HomeGoods
09.2023 - 12.2023
Customer Service Representative
CSA Palm Harbor
06.2022 - 09.2023
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Palm Harbor University Highschool
Bachelor of Science - Political Science (Pre-Law)
University of Central Florida