Samantha Wolf
Magnolia,TX
Summary
Reliable and upbeat Flooring Specialist, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Flooring Specialist
The Home Depot
10.2021 - Current
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
Front Desk Clerk
TownePlace Suites By Marriott
08.2017 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Department Head Manager
Walmart
05.2010 - 08.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High School Diploma -
Cypress Creek
Houston, TXSkills
- Customer Relations
- Document Uploading
- Customer Service and Assistance
- Time Management
- Professional Relationships
- Special Requests
Timeline
Flooring Specialist
The Home Depot
10.2021 - Current
Front Desk Clerk
TownePlace Suites By Marriott
08.2017 - 09.2021
Department Head Manager
Walmart
05.2010 - 08.2017
High School Diploma -
Cypress Creek
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