Samantha Woods
Moss Point,Mississippi
Summary
Experienced Client Retention Specialist with proven track record of retaining and growing a portfolio of accounts.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
Pilot Catastrophe Services
06.2023 - Current
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
Debt Collector
Bank of America
02.2018 - 04.2022
- Utilized skip tracing techniques to locate and contact hard-to-reach debtors
- Managed a portfolio of delinquent accounts and successfully negotiated payment arrangements with debtors
- Maintained accurate and detailed records of all communication and payment arrangements
- Resolved billing disputes and discrepancies in a timely and professional manner
Client Retention Specialist
Alorica
11.2009 - 12.2017
- Implemented strategies to increase client retention and loyalty
- Analyzed client data to identify trends and develop targeted retention strategies
- Managed and developed client relationships to ensure satisfaction and retention
- Provided exceptional customer service to address client needs and concerns
- Utilized CRM software to track client interactions and monitor retention rates
Customer Service Representative
Krogger
02.2002 - 08.2005
- Resolved customer issues in a timely and professional manner
- Managed customer inquiries and complaints effectively
- Processed orders and handled payment transactions accurately
- Provided excellent customer service in a fast-paced environment
Education
ASSOCIATE DEGREE - BUSINESS
MGCCC
Gautier, MS06.2019
Skills
- Problem-solving
- Customer communication
- Relationship-building
- Conflict resolution
- Empathy
- Adaptability
- Attention to detail
- Time management
Timeline
Claims Adjuster
Pilot Catastrophe Services
06.2023 - Current
Debt Collector
Bank of America
02.2018 - 04.2022
Client Retention Specialist
Alorica
11.2009 - 12.2017
Customer Service Representative
Krogger
02.2002 - 08.2005
ASSOCIATE DEGREE - BUSINESS
MGCCC
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