Samantha Yannotti
Shortsville,NY
Summary
Dedicated Health Technician with a strong background at VA Medical Center, excelling in patient care and food service operations. Proven ability to enhance patient satisfaction through effective communication and attention to detail. Skilled in managing diet orders and ensuring compliance with safety standards, while fostering teamwork and collaboration in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Health Technician
VA Medical Center
06.2021 - Current
- puts diet orders into the computerized system
- understanding certain medical terminology
- participates in resident council to talk to the veterans about their input about their food
- advises supervisor of any special orders or changes needed that may impact food production, including instances when substitutions are needed due to food preferences
- takes appropriate action to maximize patient satisfaction with meal service
- answers questions and provides information about menu and food items
- select menus with patients who are able to make a choice of what they want to have for meals
- prints lists, reports, labels and tray tickets following established local procedures
- Completes quality monitors to ensure food items/menu selections for regular and therapeutic diets are prepared and served appropriately (i.e. accuracy, timeliness, appearance, and temperature, dysphagia food testing)
Food Service Worker
VA Medical Center
02.2018 - 06.2021
- trayline- able to be on the station needed for the day to get trays sent to their proper floors
- prep- doing what was assigned to for the day such as salad station ect.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- responsible for diet accuracy- understanding the diets and following whats on the ticket
- nourishment's- making bags for sn3, delivering nourishment's to each floor with proper numbers and documenting it, cleaning the refrigerators, checking dates and rotating items
Shift Leader
Dunkin Donuts
10.2015 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- scheduling employees/ putting employees on different tasks for the day
- doing inventory and ordering products
- making sure lunches and breaks were taken for each employee
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Food Service Worker
Thompson Hospital
08.2013 - 02.2014
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- understanding diet orders
Education
High School Diploma -
Midlakes High School
Phelps, NY06-2011
Skills
- Patient care
- Customer service
- Teamwork
- Problem-solving
- Time management
- Excellent communication
- Effective communication
- Organizational skills
- Attention to detail
- Teamwork and collaboration
- Strong work ethic
Accomplishments
Outstanding performance based evaluations two years in a row
Timeline
Health Technician
VA Medical Center
06.2021 - Current
Food Service Worker
VA Medical Center
02.2018 - 06.2021
Shift Leader
Dunkin Donuts
10.2015 - 04.2018
Food Service Worker
Thompson Hospital
08.2013 - 02.2014
High School Diploma -
Midlakes High School
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