Samantha Young
Columbus,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Dicks Sporing Goods
Polaris, OH
11.2022 - Current
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Answered incoming customer inquiries regarding product and service information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Associate
Agape
Westerville, OH
02.2022 - 11.2022
- Operated cash registers to process customer orders efficiently.
- Maintained cleanliness and organization of work area, including washing dishes, utensils, and pots and pans as needed.
- Followed recipes for preparing various types of hot and cold foods.
- Assisted customers with orders, providing recommendations and answering questions regarding ingredients and preparation methods.
Apparel Associate
Dicks Sporting Goods
Polaris, OH
08.2021 - 02.2022
- Replenished merchandise on sales floor as needed throughout the day.
- Identified potential theft by monitoring suspicious activity in the store.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Greeted customers warmly upon entering the store and provided excellent customer service throughout their shopping experience.
- Assisted customers with selecting apparel items that suited their needs and preferences.
Apparel Associate
Tommy Hilfiger
Sunbury, OH
02.2021 - 08.2021
- Replenished merchandise on sales floor as needed throughout the day.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Greeted customers promptly to engage and assist with apparel needs.
Education
Accounting
Franklin University
Columbus, OHSkills
- Complaint resolution
- Telephone Etiquette
- Problem Resolution
- Customer Service
- De-Escalation Techniques
- Good communication skills
- Product Knowledge
- Microsoft Excel
- Positive and professional
- High-energy attitude
- Conflict Resolution
Affiliations
- Working student with Foxridge Farms while training with the facility
Timeline
Customer Service Specialist
Dicks Sporing Goods
11.2022 - Current
Associate
Agape
02.2022 - 11.2022
Apparel Associate
Dicks Sporting Goods
08.2021 - 02.2022
Apparel Associate
Tommy Hilfiger
02.2021 - 08.2021
Accounting
Franklin University
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