Samantha Zamora
Heavener
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2027
2027
years of professional experience
Work History
Group Service Coordinator
Arkansas Blue Cross Blue Shield
Fort Smith, AR
04.2024 - Current
- Served as primary client contact, addressing inquiries and providing updates to ensure satisfaction with services.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Insurance Agent
Symmetry Financial Group
Heavener, OK
12.2023 - 03.2024
- Guided clients through policy options, enhancing understanding of coverage benefits.
- Analyzed market trends to identify new opportunities for client acquisition.
- Developed customized insurance plans based on client needs and financial goals.
Insurance Agent
Modern Woodmen Of America
Heavener, OK
2023 - 11.2023
- Developed tailored insurance solutions to meet client needs and enhance coverage options.
- Educated clients on various coverage options to increase understanding and confidence in decision-making.
Talent Acquisition Coordinator
Foundever
Fort Smith, AR
12.2022 - 07.2023
- Coordinated end-to-end recruitment processes, ensuring timely candidate sourcing and selection.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
Team Lead
Foundever
Fort Smith, AR
04.2016 - 12.2022
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Analyzed customer feedback to inform service enhancements and meet client expectations effectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Customer Service Representative
Foundever
Fort Smith, AR
12.2015 - 04.2016
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Managed high call volumes while maintaining quality standards in service delivery.
- Collaborated with team members to enhance customer service processes and improve overall satisfaction rates.
Education
Associate of Arts - Business Administration
Carl Albert State College
PoteauBBA - Marketing
University of Arkansas
Fort Smith, ARSkills
- Client advocacy
- Customer service
- Detail orientation
- Time management
- Problem-solving
- Collaboration and teamwork
- Written communication
Timeline
Group Service Coordinator
Arkansas Blue Cross Blue Shield
04.2024 - Current
Insurance Agent
Symmetry Financial Group
12.2023 - 03.2024
Talent Acquisition Coordinator
Foundever
12.2022 - 07.2023
Team Lead
Foundever
04.2016 - 12.2022
Customer Service Representative
Foundever
12.2015 - 04.2016
Insurance Agent
Modern Woodmen Of America
2023 - 11.2023
Associate of Arts - Business Administration
Carl Albert State College
BBA - Marketing
University of Arkansas